At a Glance
- Tasks: Lead IT service operations and ensure top-notch service delivery for a retail client.
- Company: Join Falcon Smart IT, a leader in innovative IT solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on continuous improvement.
- Why this job: Make a real difference in retail IT while enhancing customer satisfaction.
- Qualifications: Experience in service delivery management and strong stakeholder engagement skills.
The predicted salary is between 50000 - 65000 £ per year.
Falcon Smart IT (FalconSmartIT) is seeking an experienced Service Delivery Manager to oversee end-to-end service operations for a retail client in London. You will manage ITIL-based processes, governance, and reporting to ensure service stability and customer satisfaction.
The role requires:
- Strong stakeholder management
- Vendor coordination
- Financial operations oversight
- A focus on continuous improvement
- Incident-free service delivery
Contact Details:
Falcon Smart IT (FalconSmartIT) Recruitment Team
We think you need these skills to ace Retail IT Service Delivery Lead
Service Delivery Management
ITIL
Stakeholder Management
Vendor Coordination
Financial Operations Oversight
Continuous Improvement
Incident Management
