At a Glance
- Tasks: Lead IT service operations and ensure top-notch service delivery for a retail client.
- Company: Falcon Smart IT, a leader in innovative IT solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting role with a focus on continuous improvement and customer satisfaction.
- Why this job: Join a dynamic team and make a real difference in retail IT services.
- Qualifications: Experience in service delivery management and strong stakeholder engagement skills.
The predicted salary is between 50000 - 65000 £ per year.
Falcon Smart IT (Falcon Smart IT) is seeking an experienced Service Delivery Manager to oversee end-to-end service operations for a retail client in London.
You will manage ITIL-based processes, governance, and reporting to ensure service stability and customer satisfaction.
The role requires strong stakeholder management, vendor coordination, and financial operations oversight, with a focus on continuous improvement and incident-free service delivery.
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Contact Details:
Falcon Smart IT (FalconSmartIT) Recruitment Team
We think you need these skills to ace Retail IT Service Delivery Lead in London
Service Delivery Management
ITIL
Stakeholder Management
Vendor Coordination
Financial Operations Oversight
Continuous Improvement
Incident Management
