IT Service Performance & Supplier Manager

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Job Title: IT Service Performance & Supplier Manager

Location: London, UK

Job Type: Permanent

• Provides SME on the governance, assurance and management of IT Service Performance across EBRD Ecosystem (internal IT support teams/Suppliers/Vendors)
• Accountable for defining, documenting and integrating service performance & governance standards across EBRD Ecosystem
• Responsible for chairing Service Review meetings, Service Performance & Governance forums with in-house IT support teams & Suppliers to track achievement against performance metrics such as SLAs, KPIs, KRIs, IT Controls etc.
• Accountable for managing related activities & maintaining key auditable artefacts as evidence gathering in an Internal Audit investigation on Supplier Governance
• Provides SME in defining key performance indicators and metrics to help ensure EBRD is measuring & tracking IT service performance across the Ecosystem
• Provides SME in defining reporting requirements & establishing a standard way of reporting to help EBRD accurately measure IT service across ecosystem, incl. designing a standard report pack for service review meetings and balanced score cards
• Service Now Reporting Skills with ability to extract data from Service Now, analyse and summarise service performance overview in report/ scorecard

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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