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- Tasks: Manage IT service performance and supplier governance across the EBRD ecosystem.
- Company: Join Falcon Smart IT, a leader in IT services and consulting.
- Benefits: Full-time role with competitive salary and growth opportunities.
- Why this job: Make a real impact by enhancing IT service performance and governance.
- Qualifications: Entry-level position; experience in IT service management is a plus.
- Other info: Dynamic work environment with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
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Job Title: IT Service Performance & Supplier Manager
Location: London, UK
Job Type: Permanent
- Provides SME on the governance, assurance and management of IT Service Performance across EBRD Ecosystem (internal IT support teams/Suppliers/Vendors)
- Accountable for defining, documenting and integrating service performance & governance standards across EBRD Ecosystem
- Responsible for chairing Service Review meetings, Service Performance & Governance forums with in-house IT support teams & Suppliers to track achievement against performance metrics such as SLAs, KPIs, KRIs, IT Controls etc.
- Accountable for managing related activities & maintaining key auditable artefacts as evidence gathering in an Internal Audit investigation on Supplier Governance
- Provides SME in defining key performance indicators and metrics to help ensure EBRD is measuring & tracking IT service performance across the Ecosystem
- Provides SME in defining reporting requirements & establishing a standard way of reporting to help EBRD accurately measure IT service across ecosystem, incl. designing a standard report pack for service review meetings and balanced score cards
- Service Now Reporting Skills with ability to extract data from Service Now, analyse and summarise service performance overview in report/ scorecard
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
IT Services and IT Consulting
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IT Service Performance & Supplier Manager employer: Falcon Smart IT (FalconSmartIT)
Contact Detail:
Falcon Smart IT (FalconSmartIT) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Performance & Supplier Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who might know someone at Falcon Smart IT. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research common questions for IT Service Performance roles and practice your answers. We want you to feel confident and ready to showcase your skills.
✨Tip Number 3
Show off your expertise! When you get the chance, share your insights on service performance metrics or governance standards during interviews. It’ll demonstrate your knowledge and passion for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Performance & Supplier Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Performance & Supplier Manager role. Highlight relevant experience and skills that match the job description, like governance and performance metrics. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at Falcon Smart IT. Share specific examples of your past achievements in IT service management and how they relate to the responsibilities outlined in the job description.
Showcase Your Analytical Skills: Since the role involves analysing service performance data, make sure to highlight any experience you have with data analysis tools, especially Service Now. We love candidates who can demonstrate their ability to extract insights from data and present them effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Don’t miss out on this opportunity to join our dynamic team!
How to prepare for a job interview at Falcon Smart IT (FalconSmartIT)
✨Know Your Metrics
Make sure you’re familiar with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Brush up on how these metrics are used in IT service performance management, as you'll likely be asked to discuss them during the interview.
✨Showcase Your Governance Experience
Prepare examples from your past work where you've successfully managed governance and assurance processes. Be ready to explain how you’ve chaired meetings or forums, and how you tracked performance against established standards.
✨Familiarise Yourself with Service Now
Since the role requires skills in Service Now reporting, ensure you understand how to extract and analyse data from this platform. If possible, practice summarising service performance in a report format to demonstrate your capability.
✨Engage with Questions
Prepare insightful questions about Falcon Smart IT’s current service performance challenges and their approach to supplier management. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.