At a Glance
- Tasks: Create training materials and support global regulatory systems initiatives.
- Company: Join a leading IT services company with a focus on innovation.
- Benefits: Full-time role with opportunities for upskilling and career growth.
- Other info: Collaborate with international teams in a dynamic, Agile environment.
- Why this job: Make an impact by enhancing team capabilities and user engagement.
- Qualifications: 8+ years experience in training content development and user acceptance testing.
The predicted salary is between 63000 - 77000 £ per year.
- Documents Specialist-ML-1
- Job Details
- Type: Contact / FTE - Onsite position
- Location: London, UK
- Key Fields
- Educational Qualification: Any Bachelor's Degree
- Experience Range: 8+ years
- Primary Must-Have Skills
- 5+ years experience in training content development, delivery, and documentation within regulated or IT system environments.
- 4+ years experience supporting user acceptance testing (UAT), including test case preparation, execution, and reporting.
- 5+ years experience in system implementation support, including hypercare and post‑launch stabilization.
- 4+ years experience collaborating with cross‑functional and international teams to align initiatives and deliverables.
- 5+ years experience in preparing and delivering clear communication, process documentation, and presentation materials.
Job Description
We are seeking an experienced professional to support global regulatory systems initiatives through training design, documentation, and user engagement activities.
The role involves developing training materials, supporting user acceptance testing, coordinating hyper‑care sessions for new implementations, and collaborating with global teams to ensure consistency across initiatives.
The candidate will also contribute to e Learning content creation, coach team members, and enhance group capability.
- Communication & Interpersonal Skills
- Effective communication with internal and customer stakeholders (technical and non‑technical) via verbal, email, and instant messages.
- Strong interpersonal skills to build and maintain productive relationships with team members, provide constructive feedback, and be open to receiving feedback.
- Problem Solving & Analytical Thinking
- Capability to troubleshoot and resolve issues efficiently.
- Analytical mindset.
- Task / Work Updates
- Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure Dev Ops.
- Provides regular updates, proactive and diligent to carry out responsibilities.
- Expected Outcome
- Experience designing and updating e Learning modules for user training.
- Knowledge of regulatory systems and document management platforms.
- Familiarity with training needs analysis and competency development frameworks.
- Ability to mentor and coach team members in instructional design and training best practices.
- Upskilling & Training Plan (Post Hiring)
- Basic knowledge of Cognos for reporting and troubleshooting.
- Familiarity with Dev Ops concepts and tools (e. g., CI/CD pipelines, version control, monitoring).
- Experience in dashboard enhancement, maintenance, and minor production updates.
- Ability to manage incidents, track resolutions, and communicate effectively with stakeholders.
- Exposure to structured support environments and ITIL-based processes.
- Senior Title
- Mid‑Senior level
- Employment type
- Full‑time
- Job function
- Information Technology
- Industries
- IT Services and IT Consulting
- Regards,
Rachana - #J-18808-Ljbffr
Documents Specialist in England employer: Falcon Smart IT (FalconSmartIT)
Falcon Smart IT is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong emphasis on employee growth, we provide opportunities for professional development through cutting-edge projects and the latest technologies, ensuring our team members thrive in their careers. Enjoy the unique advantage of a flexible work schedule with four days in-office, allowing for a balanced work-life experience while contributing to impactful solutions in the tech industry.
Contact Details:
Falcon Smart IT (FalconSmartIT) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Documents Specialist in England
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Falcon Smart IT (FalconSmartIT) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Falcon Smart IT (FalconSmartIT) might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Falcon Smart IT (FalconSmartIT)!
✨Direct Apply to Falcon Smart IT (FalconSmartIT)
Let's not forget to apply directly through the Falcon Smart IT (FalconSmartIT) website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Documents Specialist in England
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Falcon Smart IT (FalconSmartIT).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Falcon Smart IT (FalconSmartIT). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Falcon Smart IT (FalconSmartIT)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
