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- Tasks: Create training materials and support user testing for global regulatory systems.
- Company: Join a leading IT services firm in London with a collaborative spirit.
- Benefits: Full-time role with opportunities for upskilling and career growth.
- Other info: Dynamic environment with exposure to Agile/Scrum projects and international teams.
- Why this job: Make a real impact by enhancing team capabilities and driving user engagement.
- Qualifications: 8+ years experience in training content development and system implementation.
The predicted salary is between 60000 - 80000 £ per year.
Type: Contract / FTE - Onsite position
Location: London, UK
Key Fields
- Educational Qualification: Any Bachelor's Degree
- Experience Range: 8+ years
Primary Must-Have Skills
- 5+ years experience in training content development, delivery, and documentation within regulated or IT system environments.
- 4+ years experience supporting user acceptance testing (UAT), including test case preparation, execution, and reporting.
- 5+ years experience in system implementation support, including hypercare and post‑launch stabilization.
- 4+ years experience collaborating with cross‑functional and international teams to align initiatives and deliverables.
- 5+ years experience in preparing and delivering clear communication, process documentation, and presentation materials.
Job Description
We are seeking an experienced professional to support global regulatory systems initiatives through training design, documentation, and user engagement activities. The role involves developing training materials, supporting user acceptance testing, coordinating hyper‑care sessions for new implementations, and collaborating with global teams to ensure consistency across initiatives. The candidate will also contribute to eLearning content creation, coach team members, and enhance group capability.
Communication & Interpersonal Skills
- Effective communication with internal and customer stakeholders (technical and non‑technical) via verbal, email, and instant messages.
- Strong interpersonal skills to build and maintain productive relationships with team members, provide constructive feedback, and be open to receiving feedback.
Problem Solving & Analytical Thinking
- Capability to troubleshoot and resolve issues efficiently.
- Analytical mindset.
Task / Work Updates
- Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps.
- Provides regular updates, proactive and diligent to carry out responsibilities.
Expected Outcome
- Experience designing and updating eLearning modules for user training.
- Knowledge of regulatory systems and document management platforms.
- Familiarity with training needs analysis and competency development frameworks.
- Ability to mentor and coach team members in instructional design and training best practices.
Upskilling & Training Plan (Post Hiring)
- Basic knowledge of Cognos for reporting and troubleshooting.
- Familiarity with DevOps concepts and tools (e.g., CI/CD pipelines, version control, monitoring).
- Experience in dashboard enhancement, maintenance, and minor production updates.
- Ability to manage incidents, track resolutions, and communicate effectively with stakeholders.
- Exposure to structured support environments and ITIL-based processes.
Senior Title: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: IT Services and IT Consulting
Documents Specialist in England employer: Falcon Smart IT (FalconSmartIT)
Contact Detail:
Falcon Smart IT (FalconSmartIT) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Documents Specialist in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Documents Specialist role.
✨Tip Number 2
Prepare for interviews by practising common questions related to training content development and user acceptance testing. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience and skills.
✨Tip Number 3
Showcase your skills through a portfolio! If you’ve developed training materials or documentation, compile them into a neat portfolio. This gives potential employers a tangible look at what you can do, especially in regulated environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Documents Specialist in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Documents Specialist role. Highlight your experience in training content development and user acceptance testing, as these are key skills we’re looking for. Use specific examples that showcase your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your experience with cross-functional collaboration and how you’ve successfully communicated with both technical and non-technical stakeholders.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your analytical thinking and problem-solving capabilities. We love candidates who can troubleshoot effectively and provide solutions, so share some examples of challenges you've overcome in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Falcon Smart IT (FalconSmartIT)
✨Know Your Stuff
Make sure you brush up on your experience in training content development and user acceptance testing. Be ready to share specific examples of how you've supported system implementations and collaborated with international teams. This will show that you understand the role and can hit the ground running.
✨Communicate Clearly
Since effective communication is key for this position, practice articulating your thoughts clearly. Prepare to discuss how you've created documentation and training materials in the past. Use simple language and avoid jargon unless necessary, as you'll need to communicate with both technical and non-technical stakeholders.
✨Show Your Problem-Solving Skills
Be prepared to discuss a time when you faced a challenge during a project. Highlight your analytical thinking and how you approached troubleshooting. This will demonstrate your capability to resolve issues efficiently, which is crucial for the role.
✨Familiarise Yourself with Agile/Scrum
Since the job involves working on Agile/Scrum projects, make sure you understand these methodologies. If you have experience with tools like Jira or Azure DevOps, be ready to talk about how you've used them in your previous roles. This will show that you're not just a fit for the role but also for the team's workflow.