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For Companies At a Glance
- Tasks: Create training materials and support global regulatory systems initiatives.
- Company: Join a leading IT services company with a focus on innovation.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real impact by enhancing team capabilities and supporting global projects.
- Qualifications: 8+ years in training content development and UAT support required.
- Other info: Collaborative environment with opportunities to upskill in advanced reporting and DevOps.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced professional to support global regulatory systems initiatives through training design, documentation, and user engagement activities. The role involves developing training materials, supporting user acceptance testing (UAT), coordinating hypercare sessions for new implementations, and collaborating with global teams to ensure consistency across initiatives. The candidate will also contribute to eLearning content creation and coach team members to enhance group capability.
Key Qualifications
- 8+ years of experience in training content development, delivery, and documentation within regulated or IT system environments.
- 5+ years’ experience supporting UAT, including test case preparation, execution, and reporting.
- 5+ years’ experience in system implementation support, including hyper-care and post-launch stabilization.
- 4+ years’ experience collaborating with cross-functional and international teams to align initiatives and deliverables.
- 5+ years’ experience preparing and delivering clear communication, process documentation, and presentation materials.
- Strong communication skills – verbal, written, email, and instant messaging.
- Strong interpersonal skills – building and maintaining productive relationships and giving constructive feedback.
- Problem-solving and analytical thinking – troubleshoot and resolve issues efficiently.
- Experience working on Agile/Scrum projects with tools such as Jira or Azure DevOps; provides regular updates and proactive ownership of responsibilities.
- Basic knowledge of Cognos for reporting and troubleshooting.
- Familiarity with DevOps concepts and tools (CI/CD pipelines, version control, monitoring).
- Experience in dashboard enhancement, maintenance, and minor production updates.
- Ability to manage incidents, track resolutions, and communicate effectively with stakeholders.
- Exposure to structured support environments and ITIL-based processes.
Responsibilities
- Develop and update training materials, eLearning modules, and documentation for regulatory systems.
- Support user acceptance testing: prepare, execute, and report on test cases.
- Coordinate hyper-care sessions for new implementations and post-launch stabilization.
- Collaborate with global teams to ensure consistency across initiatives and deliverables.
- Deliver clear communication, process documentation, and presentation materials.
- Mentor and coach team members in instructional design and training best practices.
- Track incidents, manage resolutions, and maintain reporting dashboards.
Soft Skills
- Effective communication with internal and customer stakeholders (technical and non-technical).
- Strong interpersonal skills to build and maintain productive relationships.
- Constructive feedback provision and openness to receiving feedback.
- Problem-solving and analytical mindset.
- Proactive updates and diligent execution of responsibilities.
Additional Skills (Post-Hiring Upskilling)
- Training plan development and execution.
- Advanced reporting with Cognos and dashboard administration.
- DevOps tool proficiency and CI/CD pipeline maintenance.
- Incident management and ITIL process alignment.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Administrative
Industry IT Services and IT Consulting
Location London, UK – Onsite position
Documents Specialist-ML-1 employer: Falcon Smart IT (FalconSmartIT)
Contact Detail:
Falcon Smart IT (FalconSmartIT) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Documents Specialist-ML-1
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and tailoring your responses to highlight your experience in training content development and user acceptance testing. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the ideal candidate for the Documents Specialist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Documents Specialist-ML-1
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in training content development and user acceptance testing. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Communication Skills: Since strong communication is key for this role, include examples of how you've effectively communicated with both technical and non-technical stakeholders. We love seeing clear, concise writing that demonstrates your ability to convey complex information simply.
Highlight Collaborative Experiences: We value teamwork, especially in global settings. Share specific instances where you’ve collaborated with cross-functional teams or contributed to international projects. This will show us you can thrive in our diverse environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes tracking your application a breeze!
How to prepare for a job interview at Falcon Smart IT (FalconSmartIT)
✨Know Your Stuff
Make sure you brush up on your experience with training content development and user acceptance testing. Be ready to share specific examples of how you've prepared test cases or developed training materials in the past. This will show that you not only understand the role but have the hands-on experience to back it up.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. Prepare to discuss how you've effectively communicated with both technical and non-technical stakeholders in previous roles. This will demonstrate your ability to bridge gaps between teams.
✨Highlight Collaboration Experience
This position requires working with global teams, so be ready to talk about your experience collaborating across different functions and cultures. Share specific instances where you aligned initiatives and delivered results, as this will highlight your interpersonal skills and adaptability.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your analytical thinking and problem-solving abilities. Think of scenarios where you've had to troubleshoot issues or manage incidents effectively. Sharing these experiences will showcase your proactive mindset and ability to handle challenges head-on.
