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For Companies At a Glance
- Tasks: Create training materials and support user acceptance testing for global regulatory systems.
- Company: Join a leading IT services company with a focus on innovation and collaboration.
- Benefits: Full-time role with opportunities for professional growth and skill development.
- Why this job: Make a real impact by enhancing team capabilities and supporting global initiatives.
- Qualifications: 8+ years of experience in training content development and system implementation support.
- Other info: Dynamic work environment with a focus on Agile methodologies and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Type: Contract / FTE - Onsite position
Location: London, UK
Key Fields
- Educational Qualification: Any Bachelor's Degree
- Experience Range: 8+ years
Primary Must-Have Skills
- 5+ years experience in training content development, delivery, and documentation within regulated or IT system environments.
- 4+ years experience supporting user acceptance testing (UAT), including test case preparation, execution, and reporting.
- 5+ years experience in system implementation support, including hypercare and post-launch stabilization.
- 4+ years experience collaborating with cross-functional and international teams to align initiatives and deliverables.
- 5+ years experience in preparing and delivering clear communication, process documentation, and presentation materials.
Job Description
We are seeking an experienced professional to support global regulatory systems initiatives through training design, documentation, and user engagement activities. The role involves developing training materials, supporting user acceptance testing, coordinating hyper-care sessions for new implementations, and collaborating with global teams to ensure consistency across initiatives. The candidate will also contribute to eLearning content creation, coach team members, and enhance group capability.
Communication & Interpersonal Skills
- Effective communication with internal and customer stakeholders (technical and non-technical) via verbal, email, and instant messages.
- Strong interpersonal skills to build and maintain productive relationships with team members, provide constructive feedback, and be open to receiving feedback.
Problem Solving & Analytical Thinking
- Capability to troubleshoot and resolve issues efficiently.
- Analytical mindset.
Task / Work Updates
- Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps.
- Provides regular updates, proactive and diligent to carry out responsibilities.
Expected Outcome
- Experience designing and updating eLearning modules for user training.
- Knowledge of regulatory systems and document management platforms.
- Familiarity with training needs analysis and competency development frameworks.
- Ability to mentor and coach team members in instructional design and training best practices.
Upskilling & Training Plan (Post Hiring)
- Basic knowledge of Cognos for reporting and troubleshooting.
- Familiarity with DevOps concepts and tools (e.g., CI/CD pipelines, version control, monitoring).
- Experience in dashboard enhancement, maintenance, and minor production updates.
- Ability to manage incidents, track resolutions, and communicate effectively with stakeholders.
- Exposure to structured support environments and ITIL-based processes.
Senior Title: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
Documents Specialist employer: Falcon Smart IT (FalconSmartIT)
Contact Detail:
Falcon Smart IT (FalconSmartIT) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Documents Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Documents Specialist role.
✨Tip Number 2
Prepare for interviews by practising common questions related to training content development and user acceptance testing. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience and skills.
✨Tip Number 3
Showcase your skills through a portfolio! If you’ve developed training materials or documentation, compile them into a neat portfolio. This gives potential employers a tangible look at what you can do, especially in regulated environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Documents Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in training content development and user acceptance testing. We want to see how your skills align with the role of Documents Specialist, so don’t hold back!
Showcase Your Communication Skills: Since effective communication is key for this role, include examples of how you've successfully communicated with both technical and non-technical stakeholders. We love seeing clear, concise communication in applications!
Highlight Relevant Experience: Don’t forget to emphasise your experience in system implementation support and collaboration with cross-functional teams. We’re looking for someone who can hit the ground running, so make those experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Documents Specialist position. Let’s get your application in!
How to prepare for a job interview at Falcon Smart IT (FalconSmartIT)
✨Know Your Stuff
Make sure you brush up on your experience in training content development and user acceptance testing. Be ready to share specific examples of how you've supported system implementations and collaborated with international teams. This will show that you understand the role and can hit the ground running.
✨Communicate Clearly
Since effective communication is key for this position, practice articulating your thoughts clearly. Prepare to discuss how you've created process documentation and delivered presentations. Use simple language and avoid jargon unless necessary, so everyone can follow along.
✨Show Your Problem-Solving Skills
Be prepared to talk about times when you've had to troubleshoot issues or resolve conflicts within a team. Think of specific scenarios where your analytical mindset helped you find solutions quickly. This will demonstrate your capability to handle challenges in a regulated environment.
✨Familiarise Yourself with Agile
Since the job involves working on Agile/Scrum projects, make sure you understand the basics of these methodologies. If you have experience with tools like Jira or Azure DevOps, be ready to discuss how you've used them in past projects. This will show that you're not just a fit for the role but also adaptable to their processes.
