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- Tasks: Help customers with their insurance policies and resolve any issues they may have.
- Company: Join Falcon Insurance, a dynamic company focused on customer satisfaction.
- Benefits: Gain valuable experience, receive full training, and work in a supportive team environment.
- Other info: Enjoy a Monday to Friday schedule with opportunities for growth.
- Why this job: Make a real difference by providing top-notch service to our customers every day.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 22000 - 26000 £ per year.
Ensuring that we look after our customers throughout the duration of their policy is critical to the success of our business. After all, an insurance policy only lasts for 12 months and at the end of this time we want all our customers to remain a customer of ours and renew their policy with us. In order to do this we have a Customer Service Department that is split into a number of different areas. This ensures that all customers receive a first class service at all times.
Responsibilities
- To process incoming emails from customers, other departments and third parties.
- To amend a customer’s policy (e.g. change the vehicle we insure, change their address) via email or the telephone.
- To process cases and ensure that all documentation is issued in accordance with Service Level Agreements.
- To work with a customer in ways that will resolve any concerns or issues that they may have.
- To deal with and resolve any expression of dissatisfaction made by a customer.
- To provide the highest levels of customer service in a competent manner.
- Working within a small team to achieve targets for the number of emails processed, the number of errors made, and maintaining knowledge while completing work in accordance with Company policies and procedures.
- Advertise additional products to customers such as Legal Assistance, Breakdown Cover and many others, designed to enhance a customer’s policy to give them a better level of cover.
- The ability to communicate clearly and concisely both written, verbally, face to face and using the telephone.
- Some experience of using computers and programmes such as Outlook, Word and Excel.
- Being able to keep calm and demonstrate that you are actively seeking to resolve a customer’s issue, concern or problem.
Qualifications/Experience
- Enthusiastic and able to demonstrate this within a capable manner.
- Focused on delivery and ensuring that all questions are answered competently and all problems are resolved.
- Able to resolve a customer’s query and offer suitable solutions.
- Polite and able to demonstrate empathy towards a customer’s situation when needed.
- Self-motivated and possess the ability to work towards targets such as the numbers of emails and calls handled, error rates and cross selling.
- An excellent communicator and able to demonstrate this both verbally and in writing.
- Some experience of dealing with customers in a call centre environment.
Company and Contact
Falcon Insurance
4th Floor
75-77 Colmore Row
Birmingham
B3 2AP
Monday to Friday – 9am to 5pm
Saturday / Sunday – Closed
Bank Holiday – Closed
Falcon Insurance is a Trading Name of Falcon Underwriting Limited. Registered in England No. 06012879. Registered Office: 14 High Street, Pensnett, Kingswinford, DY6 8XD. Authorised and Regulated by Financial Conduct Authority (FCA) under reference Number 464064.
Customer Service employer: FALCON INSURANCE
Contact Detail:
FALCON INSURANCE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Falcon Insurance. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can express yourself clearly and confidently. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team at Falcon Insurance. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re genuinely excited about helping customers and resolving their issues.
Be Clear and Concise: Make sure your written communication is straightforward and easy to understand. We appreciate applicants who can convey their thoughts clearly, just like we expect from our team when dealing with customers.
Tailor Your Application: Take a moment to customise your application to reflect the specific skills and experiences that match the job description. Highlight any relevant experience in customer service or handling queries, as this will make you stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at FALCON INSURANCE
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle complaints and provide solutions. This will help you demonstrate your ability to resolve issues effectively during the interview.
✨Showcase Your Communication Skills
Practice clear and concise communication. Whether it's through role-playing or writing down answers to common questions, being articulate will show that you can communicate well with customers, both verbally and in writing.
✨Demonstrate Empathy
Prepare examples of how you've shown empathy in past roles. Being able to relate to a customer's situation is crucial in customer service, so think of times when you went above and beyond to help someone.
✨Familiarise Yourself with Company Policies
Research Falcon Insurance and understand their policies and procedures. Knowing their products and services will not only impress your interviewers but also show that you're genuinely interested in the role and the company.