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- Tasks: Assist customers via email, amend policies, and resolve issues with exceptional service.
- Company: Leading insurance provider in Birmingham with a supportive work culture.
- Benefits: Full training, competitive salary, and a friendly team environment.
- Why this job: Join a dynamic team and make a difference in customers' lives every day.
- Qualifications: Strong communication skills and some call centre experience preferred.
- Other info: Great opportunity for personal growth and career development.
The predicted salary is between 28800 - 43200 £ per year.
A leading insurance provider in Birmingham seeks a Customer Service Representative to handle incoming emails, amend customer policies, and resolve issues while providing exceptional service.
Candidates should display strong communication skills, empathy, and the ability to work under pressure. Some experience in a call center is preferred.
This role offers full insurance training and a supportive work environment.
Insurance Customer Care Specialist in Birmingham employer: FALCON INSURANCE
Contact Detail:
FALCON INSURANCE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Customer Care Specialist in Birmingham
✨Tip Number 1
Make sure to brush up on your communication skills! Since you'll be handling customer queries, practice active listening and clear responses. We want you to shine in those interviews!
✨Tip Number 2
Show off your empathy! Think of examples where you've helped someone in a tough spot. This will demonstrate that you can handle customer issues with care, which is key for this role.
✨Tip Number 3
Prepare for pressure! Think about times you've worked under stress and how you managed it. We know this job can get busy, so showing you can keep calm will impress the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Insurance Customer Care Specialist in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills: When writing your application, make sure to highlight your strong communication skills. Use clear and concise language to demonstrate how you can effectively handle customer queries and issues.
Empathy is Key: Don’t forget to showcase your empathy in your application. Share examples of how you've helped customers in the past, as this will show us that you understand the importance of providing exceptional service.
Tailor Your Experience: If you have any call centre experience, be sure to mention it! Tailor your application to reflect how your previous roles have prepared you for this position, especially in handling customer policies and resolving issues.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at FALCON INSURANCE
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance and the specific services the company offers. Brush up on common customer service scenarios and how to handle them, as this will show your potential employer that you're serious about the role.
✨Showcase Your Empathy
During the interview, be ready to demonstrate your empathy and communication skills. Use examples from your past experiences where you successfully resolved customer issues or provided exceptional service. This will help the interviewer see how you can connect with customers.
✨Stay Calm Under Pressure
Since the role involves working under pressure, prepare for situational questions that test your ability to stay calm. Think of times when you managed stress effectively and share those stories. This will highlight your resilience and problem-solving skills.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and team dynamics. This shows your interest in the role and helps you gauge if it’s the right fit for you.
