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- Tasks: Lead the Aftercare team, ensuring smooth project handovers and defect resolutions.
- Company: A well-established main contractor with a focus on growth and innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Shape aftercare processes and make a real difference in client satisfaction.
- Qualifications: Experience in aftercare or defect management and strong leadership skills.
- Other info: Opportunity to work across London and collaborate with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
Well-established and growing main contractor is seeking an Aftercare Manager to lead their expanding Aftercare team. You will be responsible for overseeing defect resolution, client relationships, and the smooth handover of projects during the liability period. This is a pivotal role within the business, offering autonomy and the opportunity to shape aftercare processes. The position will be based between the Head Office in Farringdon, as well as on-site across London attending project handovers and defect inspections.
Key Responsibilities:
- Manage and support the aftercare team, including coordinators and engineers, ensuring high standards and efficient workflows.
- Serve as the primary point of contact for clients, resolving queries and defects promptly.
- Oversee defect reporting systems (Clixifix) and ensure timely completion of remedial works.
- Organise site visits, engineer schedules, and client meetings, ensuring SLAs are consistently met.
- Work closely with Project Managers, Contractors, and Managing Agents to resolve issues efficiently.
- Train and mentor team members on systems and processes, and support client onboarding.
- Provide weekly and monthly updates to senior management, and implement process improvements where needed.
Skills & Experience Required:
- Proven experience in aftercare, defect management, or a similar client-facing construction role.
- Strong leadership skills.
Aftercare Manager in London employer: Falcon Green Personnel
Contact Detail:
Falcon Green Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Manager in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that Aftercare Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to defect management and client relationships. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. We want to hear about times you’ve successfully managed teams or resolved client issues. Real-life examples will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Aftercare Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and any relevant aftercare or defect management experience to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about aftercare management. Share specific examples of how you've successfully resolved client issues or improved processes in previous roles to grab our attention.
Show Your Team Spirit: Since this role involves managing a team, let us know about your experience in mentoring and supporting others. We want to see how you can lead and inspire your team to maintain high standards and efficient workflows.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Falcon Green Personnel
✨Know Your Aftercare Inside Out
Make sure you understand the ins and outs of aftercare management. Brush up on defect resolution processes, client relationship management, and how to oversee project handovers. Being able to discuss specific examples from your past experience will show that you're not just familiar with the role, but that you can excel in it.
✨Showcase Your Leadership Skills
As an Aftercare Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Prepare to share instances where you've successfully managed a team or resolved conflicts. Highlight your mentoring experiences and how you've improved team performance in previous roles.
✨Familiarise Yourself with Clixifix
Since you'll be overseeing defect reporting systems like Clixifix, it’s a good idea to get acquainted with how it works. If you have experience with similar systems, mention that too! Showing that you’re tech-savvy and can adapt to new tools will give you an edge.
✨Prepare for Client-Facing Scenarios
Expect questions about how you would handle client queries and defects. Think of real-life scenarios where you’ve had to manage client expectations or resolve issues quickly. This will demonstrate your ability to maintain strong client relationships, which is key for this role.