Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for buyers, ensuring a smooth journey from reservation to handover.
- Company: Join one of the UK's top residential developers, known for award-winning construction excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact on customer experiences while working with a passionate team.
- Qualifications: Experience in customer care or construction is essential; strong communication skills are a must.
- Other info: Flexibility for occasional evenings and weekends is required to meet customer needs.
The predicted salary is between 36000 - 60000 £ per year.
We are working with one of the UK’s leading residential developers who deliver over 400 developments nationwide each year, from brownfield regeneration schemes to the transformation of heritage buildings. Their construction teams set the industry benchmark, winning more NHBC Pride in the Job Awards than any other housebuilder for 13 consecutive years. They are now seeking a Customer Experience Manager to join the team, ensuring buyers enjoy an outstanding journey from reservation through to the first year after completion. This is a key role, working alongside the Construction and Sales teams to deliver exceptional customer service and uphold the company’s reputation for quality. Key Responsibilities * Act as the primary point of contact for purchasers from reservation to handover and beyond. * Deliver an excellent customer journey, achieving over 90% recommendation ratings. * Coordinate communications with customers from exchange through to completion, ensuring they are kept fully updated. * Arrange and host customer meetings, including pre-occupation inspections, home tours, and handovers. * Inspect properties pre-handover to ensure readiness in line with company standards. * Liaise with site teams to ensure all customer issues are logged, tracked, and resolved promptly. * Work closely with Sales and Construction teams to maintain accurate reporting and smooth communication. * Conduct warranty inspections to minimise future defects and manage estate management issues with external agents. * Ensure all health and safety requirements are met during customer interactions. Requirements * Proven experience in a similar role within construction, customer care, or residential development. * Strong communication and interpersonal skills, able to liaise confidently with customers and internal teams. * Proficient in Microsoft Office, especially Word and Excel. * Customer-focused with excellent attention to detail. * Organised, proactive, and able to work under pressure in a fast-paced environment. * Flexible to work occasional evenings and weekends to meet customer needs. * A team player with the ability to positively influence and collaborate across departments. This is an excellent opportunity to join a market-leading developer in a client-facing role where you will play a pivotal part in shaping the customer journey and maintaining the company’s award-winning standards
Customer Experience Manager employer: Falcon Green Personnel
Contact Detail:
Falcon Green Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Familiarise yourself with the company's projects and values. Understanding their approach to customer experience and quality will help you align your answers during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your customer service skills and ability to handle challenging situations. This will help you illustrate your fit for the role effectively during the interview.
✨Tip Number 4
Stay updated on industry trends and best practices in customer experience management, especially within the construction sector. Being knowledgeable about current challenges and solutions can set you apart as a candidate.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly within construction or residential development. Use specific examples that demonstrate your ability to manage customer relationships and deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your understanding of the role. Mention how your skills align with the company's commitment to quality and customer satisfaction.
Highlight Key Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've successfully liaised with customers and internal teams in previous roles.
Showcase Your Organisational Skills: Demonstrate your ability to stay organised and proactive in a fast-paced environment. Include examples of how you've managed multiple tasks or projects simultaneously while maintaining attention to detail.
How to prepare for a job interview at Falcon Green Personnel
✨Showcase Your Customer-Centric Approach
As a Customer Experience Manager, your ability to prioritise customer satisfaction is crucial. Prepare examples from your past experiences where you successfully enhanced the customer journey or resolved issues effectively.
✨Demonstrate Strong Communication Skills
Since this role involves liaising with various teams and customers, practice articulating your thoughts clearly. Be ready to discuss how you've facilitated communication in previous roles, ensuring everyone stays informed and engaged.
✨Highlight Your Organisational Skills
This position requires managing multiple tasks simultaneously. Share specific instances where your organisational skills helped you meet deadlines or improve processes, especially in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios related to customer complaints or project delays, and outline how you would handle them while maintaining the company's reputation for quality.
