At a Glance
- Tasks: Be the go-to person for customer queries and coordinate with site teams.
- Company: Join a top UK housebuilder known for quality homes and exceptional service.
- Benefits: Enjoy a competitive salary, supportive culture, and growth opportunities.
- Why this job: Make a real impact by ensuring customers have a seamless experience.
- Qualifications: Strong customer service skills and good IT knowledge are essential.
- Other info: Ideal for those passionate about delivering first-class service in construction.
The predicted salary is between 28800 - 43200 £ per year.
We’re recruiting on behalf of a leading UK housebuilder with a reputation for delivering homes of the highest quality. Their award-winning Customer Care team ensures every buyer enjoys a seamless experience, resolving issues quickly and professionally while maintaining exceptional standards. This is a fantastic opportunity for someone with strong customer service skills and ideally some exposure to construction or property. More important than technical background is your passion for delivering quality, professionalism, and first-class service. The Role As a Customer Care Coordinator, you’ll be the key link between customers, site teams, and subcontractors, making sure all queries and defects are managed efficiently and to the highest standard. Reporting to the Head of Customer Care, you’ll: * Handle customer queries via phone, email, online or social media, ensuring all issues are logged accurately. * Liaise with site managers, technicians, and subcontractors to coordinate remedial works in line with NHBC warranty standards and company SLAs. * Schedule inspections, pre-completion visits, and follow-up calls, keeping customers informed throughout. * Maintain accurate records, reports, and action logs, providing the business with regular updates on progress. * Manage complaints and legacy issues effectively, escalating when required. * Support the wider Customer Care team with administration, reporting, and communication. * Promote best practice across the business, always acting as the voice of the customer. What They’re Looking For * Previous experience in customer service, administration, or a client-facing role (construction/property experience desirable). * Excellent communication skills (written and verbal). * Strong IT skills, particularly Microsoft Office (Word, Excel, Outlook). * Highly organised with strong time management skills and the ability to prioritise tasks. * Resilient, professional, and able to deal with challenging situations with diplomacy. * A team player who can build positive relationships across departments and with clients. What’s on Offer * Join one of the UK’s leading developers with an award-winning reputation. * A supportive team culture with opportunities to grow and progress. * Competitive salary and benefits package
Customer Care Coordinator employer: Falcon Green Personnel
Contact Detail:
Falcon Green Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the construction and property industry. Understanding common terminology and processes will help you communicate effectively with site teams and subcontractors, showcasing your commitment to the role.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Think of examples where you've resolved issues or improved customer satisfaction, as these stories can highlight your ability to handle queries and complaints professionally.
✨Tip Number 3
Showcase your organisational skills by discussing how you manage multiple tasks or projects simultaneously. This is crucial for a Customer Care Coordinator, so be ready to provide examples of your time management strategies.
✨Tip Number 4
Prepare to discuss how you would promote best practices within the team. Think about ways to enhance communication and collaboration, as this will demonstrate your proactive approach to improving customer care.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills related to construction or property. Use specific examples that demonstrate your ability to handle queries and manage complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering quality service. Mention how your previous experiences align with the responsibilities of a Customer Care Coordinator and express your enthusiasm for the role.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you provide examples in your application that illustrate your written and verbal communication skills. This could include experiences where you successfully resolved customer issues.
Showcase Organisational Skills: Demonstrate your organisational abilities by mentioning specific tools or methods you use to manage tasks and priorities. This will show that you can handle the demands of the role efficiently.
How to prepare for a job interview at Falcon Green Personnel
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to share specific examples of how you've handled customer queries or complaints effectively, demonstrating your ability to maintain professionalism and deliver first-class service.
✨Demonstrate Strong Communication Abilities
Since excellent communication is key for this role, practice articulating your thoughts clearly. During the interview, focus on both your verbal and written communication skills, perhaps by discussing how you’ve successfully liaised with different teams or clients in the past.
✨Emphasise Organisational Skills
The role requires strong organisational and time management skills. Prepare to discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple customer queries or administrative duties.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Customer Care Coordinator and how you would handle them, particularly in relation to managing complaints or coordinating with site teams.