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- Tasks: Lead the Aftercare team, ensuring smooth project handovers and defect resolutions.
- Company: A well-established and growing main contractor in the construction industry.
- Benefits: Autonomy in your role, career development opportunities, and a dynamic work environment.
- Why this job: Shape aftercare processes and make a real impact in a growing business.
- Qualifications: Experience in aftercare or defect management, strong leadership, and communication skills.
- Other info: Work across London with a supportive team and excellent growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Well-established and growing main contractor is seeking an Aftercare Manager to lead their expanding Aftercare team. You will be responsible for overseeing defect resolution, client relationships, and the smooth handover of projects during the liability period. This is a pivotal role within the business, offering autonomy and the opportunity to shape aftercare processes. The position will be based between the Head Office in Farringdon, as well as on-site across London attending project handovers and defect inspections.
Key Responsibilities:
- Manage and support the aftercare team, including coordinators and engineers, ensuring high standards and efficient workflows.
- Serve as the primary point of contact for clients, resolving queries and defects promptly.
- Oversee defect reporting systems (Clixifix) and ensure timely completion of remedial works.
- Organise site visits, engineer schedules, and client meetings, ensuring SLAs are consistently met.
- Work closely with Project Managers, Contractors, and Managing Agents to resolve issues efficiently.
- Train and mentor team members on systems and processes, and support client onboarding.
- Provide weekly and monthly updates to senior management, and implement process improvements where needed.
Skills & Experience Required:
- Proven experience in aftercare, defect management, or a similar client-facing construction role.
- Strong leadership skills with the ability to manage a team and coordinate multiple projects.
- Excellent communication and organisational abilities.
- Confident, proactive, and able to work independently while driving results.
- Familiarity with Clixifix or similar defect management software is highly desirable.
- Construction knowledge, including the ability to read plans and understand common defects.
If you are looking for a role where you can lead and develop an aftercare function within a growing construction business, apply now for a confidential discussion.
Aftercare Manager in City of London employer: Falcon Green Personnel
Contact Detail:
Falcon Green Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to industry contacts and let them know you're on the lookout for an Aftercare Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of defect management and client relations. Be ready to share specific examples of how you've successfully resolved issues in the past – this will show you're the right fit for the role!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and tailor your approach to each one to stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you're the perfect Aftercare Manager for their team.
We think you need these skills to ace Aftercare Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and any relevant experience in aftercare or defect management to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Aftercare Manager role. Share specific examples of how you've successfully managed teams and resolved client issues in the past.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your application demonstrates your excellent communication skills. Use clear and concise language to convey your points effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Falcon Green Personnel
✨Know Your Aftercare Inside Out
Make sure you brush up on your knowledge of aftercare processes and defect management. Familiarise yourself with common defects and how to resolve them, as well as the Clixifix system. This will show that you're not just interested in the role but also understand the intricacies involved.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams or projects in the past. Highlight your ability to lead, mentor, and support team members, as this is crucial for the Aftercare Manager position. Be ready to discuss how you can foster a positive team environment.
✨Communicate Like a Pro
Since you'll be the primary point of contact for clients, practice your communication skills. Think about how you would handle difficult client queries or defects. Clear, confident communication will demonstrate your capability to manage client relationships effectively.
✨Be Ready to Discuss Process Improvements
The role involves implementing process improvements, so come prepared with ideas. Think about any previous experiences where you've identified inefficiencies and how you addressed them. This shows initiative and a proactive approach, which is exactly what they’re looking for.