At a Glance
- Tasks: Design and implement cutting-edge BMC Helix ITSM solutions for a high-profile enterprise programme.
- Company: Join Falcon Chase International, a leader in innovative IT solutions.
- Benefits: Competitive salary, professional development, and opportunities for mentorship.
- Other info: Dynamic role with opportunities for career growth and collaboration.
- Why this job: Make a real impact in IT service management while working with top professionals.
- Qualifications: 8+ years of BMC Helix ITSM experience and strong ITIL knowledge required.
The predicted salary is between 63000 - 77000 £ per year.
Falcon Chase International is seeking an experienced BMC Helix ITSM Technical Consultant/Architect to join a high-profile enterprise programme. This role is ideal for a professional with strong hands-on experience in BMC Helix ITSM, BMC Remedy, Helix Discovery (ADDM), CMDB, ITSM integrations, and ITIL Service Management.
The successful candidate will be responsible for designing, implementing, migrating, integrating, and supporting enterprise BMC Helix ITSM solutions while working closely with architects, infrastructure teams, developers, and business stakeholders.
Security Clearance: SC Cleared or Lapsed (Preferred)
Key Responsibilities
- Design, develop, and implement end-to-end BMC Helix ITSM solutions across Incident, Problem, Change, Release, Asset, CMDB, Service Request and Knowledge Management.
- Lead migration activities from BMC Remedy on-premise environments to BMC Helix SaaS.
- Design and develop integrations using REST APIs, SOAP Web Services and BMC Helix Integration Service (iPaaS).
- Configure and maintain BMC Helix Discovery (ADDM) and CMDB data models.
- Configure workflows, approvals, SLAs, OLAs, escalations and automation rules.
- Provide Level 3 production support, platform administration, upgrades, patching and performance optimisation.
- Work closely with business stakeholders, Solution Architects and Service Management teams to deliver scalable ITSM solutions aligned with ITIL v4.
- Produce technical documentation, solution designs, architecture diagrams and operational runbooks.
- Mentor junior administrators and support continuous platform improvements.
Required Skills & Experience
- 8+ years of hands-on experience with BMC Remedy/BMC Helix ITSM.
- Strong expertise across Incident, Problem, Change, CMDB, Asset Management, Service Request and Knowledge modules.
- Strong experience with AR System workflows (Filters, Active Links, Escalations) and Smart IT.
- Experience integrating BMC Helix using REST APIs, SOAP APIs and Helix Integration Service (iPaaS).
- Experience with BMC Helix Discovery (ADDM) and CMDB population.
- Scripting experience using Python, PowerShell or Bash.
- Strong understanding of ITIL v4 processes and enterprise Service Management.
- ITIL v4 Foundation certification (minimum).
- Excellent stakeholder management, communication and technical leadership skills.
BMC Helix ITSM Technical Consultant/Architect in Andover employer: Falcon Chase International
As a Lead Identity & IAM Architect, you'll join a forward-thinking organisation that prioritises innovation and collaboration within a secure UK Government programme. Our work culture fosters continuous learning and professional growth, offering you the chance to lead impactful projects while working alongside talented teams in a supportive environment. With a commitment to employee well-being and a focus on meaningful contributions, we provide an excellent platform for your career advancement in a dynamic and rewarding setting.
Contact Details:
Falcon Chase International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land BMC Helix ITSM Technical Consultant/Architect in Andover
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Falcon Chase International values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Falcon Chase International might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Falcon Chase International!
✨Direct Apply to Falcon Chase International
Let's not forget to apply directly through the Falcon Chase International website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace BMC Helix ITSM Technical Consultant/Architect in Andover
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Falcon Chase International.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Falcon Chase International. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Falcon Chase International
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
