Job Description
Main Areas of Responsibility
- Managing all immediate rostering issues 24/7 such as sickness, covering shortfalls and dealing with guard’s requests for shift swaps changes etc.
- Support with Time Gate & Payroll changes and rota loading.
- Ensuring the rota and changes sheet are correct for pay data to be processed
- Collecting Gatehouse KPI’s and uploading them to the spreadsheet for monthly reports.
- Working as part of a team to provide Conflict Resolution assistance at client premises where there is a potential for conflict.
- Conducting shift handover procedures at the start and end of each shift to ensure all matters of concern are passed on for the purposes of service and incident management continuity.
- Auditing Security Guards and gatehouses to ensure professional standards are maintained.
- Presenting a smart, alert, visible and commanding security presence always, at the premises of our clients.
- Making sure gatehouses are stocked with the relevant paperwork, cleaning products and equipment.
- Ensuring the safety and security of our client’s buildings and assets by carrying out all duties in adherence with the Site Assignment Instructions.
- Supervising a shift of security guards across all the Northeast Sites.
- Provide mobile security patrolling capability to be used at certain locations.
- Provide short term security cover at security operations in emergencies.
- Working closely with Site Protection Officers to provide security and road closures at major incidents on site.
- Assist in the investigation of Security Incidents.
Scope of Influence
Key Stakeholders (internal and external)
Budget Responsibility?
No
Skills/Qualifications
- Valid Clean Driving Licence
- Valid frontline SIA Licence
- Competent in the operation of IT hardware and software packages, eg. Microsoft Word, Powerpoint, Excel, Outlook,
- Ability to prioritise conflicting business demands
- Good customer interface skills and commercial awareness
- Integrity and ability to maintain confidentiality
- Excellent organisational skills
- Good communication – oral/written
- Good team working skills
- IT and customer service interface skills essential
- Previously supervisory experience (desirable)
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Security Team Leader employer: Falck
Falck is an exceptional employer, offering a competitive salary and comprehensive benefits package for Site Protection Officers in the Northeast. With a strong focus on employee well-being, professional development, and a supportive work culture, we ensure our team members are equipped with the necessary skills and qualifications to thrive in a dynamic environment. Join us to be part of a dedicated team that prioritises safety, customer care, and community engagement while enjoying generous holiday entitlements and access to mental health support.
