Contingency Control Room Operator

Job Description

Main Areas of Responsibility:

• To be accountable for co-ordinating emergency response, including Hazmat activities on all Teesside Sites




• Document an audit trail of day-to-day and emergency actions




• To interface directly with internal and external customers




• Effective communications via telephone and electronic systems




• To interface with external emergency services, regulatory authorities and local community




• Effective use of internal and external systems (such as alarm and CCTV Systems)




• To liaise directly with the Falck UK Emergency Control Centre




• Provide a link from the incident scene to ECC




• Supporting ECC in exercises as a communicator




• To have an in-depth knowledge of Control Room equipment and procedures




• Fully competent in all Control Room systems and procedures




• Ensure equipment is available at all times




• Analyse/report faults and carry out appropriate remedial actions

Essential

Skills/ Qualifications:

• Competent in the use of Microsoft Office IT packages




• Good numeracy and literacy skills (GCSE Grade C or equivalent or above)




• Excellent level of communication skills




• Good IT skills




• Good time manager with tenacity and ability to work under pressure.




• A great concern for standards




• A great concern for detail




• Customer care relations




• Good teamwork skills




• Experience in emergency Control Room




• Full UK Clean Driving License & Access to a vehicle.

Desirable

• SIA License (Training & License will be funded by the business on starting)




• Customer care training NVQ level 2




• Hazmat Level 1 training

Remuneration & Benefits

• As a casual worker, you will be paid in arrears for work carried out in the previous month.




• Deployment Payments Include: Deployment for 12hr shift - £170.16, Deployment for 2.3hr shift - £117.69, Training & Familiarisation - £117.69




• Deployment on one of the 8 public holidays will be paid at double time for the deployment payment.




• The hours of work will vary, and you will be informed of the hours required when offered work.




• You may be offered work including day shifts, nights, weekends, bank or public holidays in line with the needs of the company or its clients.




• Holiday entitlements will depend on the number of hours that you actually work and will be accrued on the basis of 12.07% of your earnings year to date and will be pro-rated on the basis of a full-time worker's entitlement, up to a maximum of 5.6 weeks' holiday during each holiday year (inclusive of bank holidays).




• If eligible, the organisation will auto-enrol you into the company’s pension scheme, in accordance with its pension’s auto-enrolment obligations after the first 3 months of employment. The company will contribute 3% of base salary on the basis that the employee contributes 5% of base salary.




• You will be enrolled on the company-nominated Group Life Assurance Scheme at the start of your employment, and you will be insured up to the sum of £10,000




• The company will fund the completion and maintenance of an SIA license for the role.




• Access to the Company's free and confidential Employee Assistance Programme.




• Access to the Company's Mental Health First Aider team.




• Access to Blue Light Card via work email address.