Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise Control Room Officers and ensure effective daily operations.
- Company: Join Falck Fire Services, a global leader in emergency response and healthcare.
- Benefits: Enjoy competitive salary, generous holidays, and health cash plans.
- Why this job: Make a real impact while working with a caring team dedicated to community safety.
- Qualifications: GCSE Grade C or equivalent, management qualification, and experience as a Control Room Operator required.
- Other info: Flexible working hours and opportunities for career development await you.
The predicted salary is between 28000 - 38000 £ per year.
Falck Fire Services UK is looking for an Emergency Control Room Supervisor to work in a day role at our Wilton fire station, alongside our shift worker CROs.
The Emergency Control Room Supervisor at Wilton Fire Station provides essential supervisory support during daily operations, ensuring Shift Control Room Officers effectively fulfil their duties. This role involves overseeing all Control Room policies, procedures, and critical systems, while also responding to key internal and external stakeholder requirements and emergencies.
Main Areas of Responsibility:
- To supervise and develop the Shift CRO’s.
- Assist and provide the Station Commander team with key information when managing performance.
- To assist in the delivery of the annual training programme to ensure the adequate skills and competencies of the CRO’s are maintained on a daily basis.
- To aid the Station Commander team when managing short and long-term staffing resourcing.
- Ensuring that Control Room systems and equipment are maintained at a constant state of readiness and regularly auditing all completed equipment checklists.
- To audit internal standards and competencies.
- Carry out regular drills and exercises.
- Create a culture within the shift team that encourages a proactive partnership approach to problem-solving.
- Ensure compliance with the SHE Programme.
- The dimensions of the role may require a flexible approach to working hours, including overtime or flexibility out of hours.
- To interface directly with internal and external customers.
- Effective communications via telephone and electronic systems.
- To interface with external emergency services, regulatory authorities, and the local community.
- To have an in-depth knowledge of Control Room equipment, systems, and procedures.
- Any other reasonable management request.
About you
Role Requirements:
Skills & Qualifications:
- Competent in the use of Microsoft Office IT packages.
- Good numeracy and literacy skills (GCSE Grade C or equivalent or above).
- Excellent level of communication skills.
- Good time manager with tenacity and ability to work under pressure.
- A high concern for standards.
- Customer care relations.
- Good teamwork skills.
- A recognised management qualification to certificate standard or NVQ Level 4 equivalent.
- Experience as a Control Room Operator
- Internal validation of control room equipment and procedures.
- A recognised Safety, Health, Environment, and Quality related qualification, IOSH Managing Safely is a minimum.
- SIA Licence
About us
- Competitive salary of £33,980.76 per annum
- Weekly contracted hours of 41.5 (Across Monday-Friday – 8.3hrs per day)
- Company Stakeholder Pension Scheme – ERS Contribution: 7.5% AND EE’s Minimum contribution: 2.5%
- Westfield Health Cash Plan Scheme
- Company Sick Pay Scheme (Up to 2 months CSP depending on length of service)
- Generous Holiday Entitlement of 26 Days plus 8 Statutory Bank Holidays (Jan-Dec)
- Cycle 2 Work Scheme
- Life Assurance Cover (Death in Service)
- Access to Mental Health First Aiders
- Falck Benefit Hub (provides discounts with 300+ retailers)
- Free Employee Assistance Programme via Legal & General
- Eligible to register for Blue Light Card Discount Account via Falck email account
Contact
If you have the relevant skills and experience and you would like to apply:
The deadline for applications is Monday 04 August 2025, and the selection process will take place on Friday 08 August 2025.
Falck is an international organisation of diverse professions and we offer a range of opportunities with the aim of providing our employees with fulfilling work lives.
At Falck you build your career with a global provider of emergency response and healthcare services. You have the opportunity to develop, learn and advance across positions and markets. Behind the desk or on the road, your every action helps us to be there when people need us. That’s why a career at Falck impacts more lives than your own.
At Falck you will be working with professional colleagues who act with care at heart.
Here you have thousands of colleagues always ready to step in with help and support when you need it. We have different skills and personalities but we all act with care at heart. With empathy and professionalism, we care for people in need, for each other, our company and society.
We want to help people live safer and healthier lives and not just today, that’s why we are building a Falck for the future. A company where you have the support, training and equipment you need to do your job right and make a difference for communities around us. This applies whether you make split second decisions to save the lives of others or your work supports those who do.
Our colleagues are committed to care, we care about what we do, who we work for, who we provide our services to and the people we work with. Quality and ethics take priority in everything we do. We bring value to society and people in need, by being there when they need us.
Do you want a career with real life impact?
#J-18808-Ljbffr
Emergency Control Room Supervisor employer: Falck Fire Services UK Ltd
Contact Detail:
Falck Fire Services UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Control Room Supervisor
✨Tip Number 1
Familiarise yourself with the specific Control Room systems and procedures used at Falck Fire Services. Understanding these will not only help you in interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with current or former employees of Falck Fire Services, especially those who have worked in control room roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your experience in managing teams and handling emergencies. Be ready to share specific examples that highlight your leadership skills and ability to work under pressure, as these are crucial for the Emergency Control Room Supervisor role.
✨Tip Number 4
Research the latest trends and technologies in emergency response and control room operations. Showing that you are knowledgeable about advancements in the field can set you apart from other candidates and demonstrate your commitment to continuous improvement.
We think you need these skills to ace Emergency Control Room Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Emergency Control Room Supervisor. Emphasise your management qualifications, control room experience, and any relevant safety certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for emergency services and your ability to lead a team. Mention specific examples of how you've successfully managed teams or handled emergencies in the past.
Highlight Key Skills: In your application, clearly outline your competencies in Microsoft Office, communication skills, and time management. These are crucial for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this supervisory role.
How to prepare for a job interview at Falck Fire Services UK Ltd
✨Showcase Your Leadership Skills
As an Emergency Control Room Supervisor, you'll be overseeing Shift Control Room Officers. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in high-pressure situations.
✨Demonstrate Your Knowledge of Control Room Operations
Familiarise yourself with the specific control room systems and procedures used by Falck Fire Services. Highlight any relevant experience you have as a Control Room Operator and be ready to discuss how you would ensure compliance with internal standards.
✨Emphasise Communication Skills
Effective communication is crucial in this role. Prepare examples of how you've communicated effectively with both internal teams and external stakeholders, especially during emergencies or critical situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills under pressure. Think about past experiences where you had to make quick decisions and how you handled those situations.