Community Engagement Manager advert

We are looking for a field-based manager to manage clients in Woking, covering different postcodes in the area. At Faith's Walk, our field-based managers are called community engagement managers because their job is to manage the relationship between the clients, care and support workers, and the office. They are usually the first person that a client will see. Ideally, a car driver is needed for this post. Managerial experience is not necessary because we train you; however, care experience is a requirement.

Your mission: To bridge the gap between the office, our clients, and care workers by stimulating strong and sustainable client engagement, delivering excellent service with every interaction, increasing loyalty to existing clients, driving brand growth, and attracting potential customers. As an ambassador for Faith's Walk, your role is to ensure that every client or care worker engagement activity goes smoothly, consistently from start to finish.

This role is community-based, managing clients and a team of care and support workers in the community. You will work closely with the client engagement manager to ensure that all your customers and care workers are content and happy. As the brand ambassador out in the field, you are the public and client face of the company, creating awareness and interacting with clients for the services we provide. In most cases, you will be the first person the client meets, so the image you portray will be the image the customer will have of the company.

This role will involve travel and will require a high degree of organisational skills and flexibility. The successful applicant will have a full driving licence and means of transport if required within the territory to visit clients.

Working Conditions

• Community-based role, managing clients and a team of care and support workers in the community.

Specific duties and responsibilities:

• Provide a warm and welcoming care environment to every customer and care worker.
• Adopt a carer-first approach in all that you do, continually looking to improve how we administer and deliver care in our communities.
• Agree and arrange all consultations for new clients (client care and needs assessments) in your area.
• Complete all consultations for new clients, assessments, and all new client paperwork as required.
• Complete all client reviews, both face-to-face and telephone.
• Create tailor-made care plans individual to each customer.
• Complete spot checks to monitor the provision of care in terms of quality.
• Carry out on-the-job training observations of all new recruits or where required.
• Complete sign-off of all new recruits.
• Audit care plans, paying particular attention to risk assessments, medication, and moving & handling requirements.
• Sign off logs and MARs, identifying training needs and follow-ups.
• Maintain accurate client and care and support worker records on Faith's Walk software and People systems.
• Conduct client and care and support worker introductions.
• Participate in on-call duties as required, typically 2 days every other week and two weekends approximately once per month.
• Ensure you stay updated on legislation and changes to industry standards through driving your and your team's development opportunities.
• Read all communications marked for your attention.
• Work with different branches from HR, Digital and Marketing to quality assurance to ensure you deliver for all your stakeholders.
• Attend networking events in your area.
• Organise formal and informal team meetings, catch-ups, and events on different mediums to ensure your team stays updated.
• Recognise, celebrate, and acknowledge your team at every opportunity.
• Management of clients and responsibility for their ongoing care and support with a focus on person-centred care.
• Lead and manage a team of care and support workers.
• Complete performance reviews and supervisions both formal and informal.
• Conduct performance management discussions and meetings where required.

Qualities we look for:

• Proactive and tenacious.
• Excellent communication skills & builds rapport easily.
• Confident to handle challenging situations and difficult conversations.
• Be organised and flexible to meet the needs of the business with a focus on business growth.

Nice to have:

• Understanding of the hospital discharge process.
• Supporting clients with complex needs.
• Experience building relationships with other professionals involved in a client's care, including OTs, GPs, District Nurses, SALT teams, etc.

Job Types: Full-time, Permanent

Pay: £24,960.00-£28,000.00 per year

Additional pay: Loyalty bonus, Performance bonus, Yearly bonus, Company pension, Sick pay

Schedule: 10 hour shift, Day shift

Experience: Home care: 3 years (required)

Licence/Certification: Driving Licence (preferred)

Location: Woking (Surrey) (preferred)

Work Location: On the road