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For Companies At a Glance
- Tasks: Be the friendly voice for customers, providing advice and solving their queries.
- Company: Join a vibrant team in Woking with a focus on customer satisfaction.
- Benefits: Temp role with potential for permanent position and career growth.
- Why this job: Make a difference by helping customers and building lasting relationships.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Dynamic work environment with opportunities to enhance your skills.
The predicted salary is between 24000 - 36000 £ per year.
Our client based in Woking are seeking a Customer Service Advisor to join their busy team! This role is temp with the opportunity to move on to a permanent contract. You will be first point of contact for customers and provide advice and guidance on products. This role requires someone with excellent customer service skills and experience working in a similar role.
Duties:
- Handle inbound calls from existing customers
- Building rapport with customers over the phone
- Troubleshooting technical issues
- Manage customer complaints when required
- Update CRM system on a daily basis
- Handle calls as quickly and efficiently as possible
Experience:
- Excellent communication skills, both written and verbal
- Strong attention to detail
- Previous phone-based customer service experience
- Experience using a CRM software would be advantageous
- Positive attitude with customers and colleagues
Please apply for a chance to be considered.
Customer Service Advisor in Woking employer: Faith Recruitment
Contact Detail:
Faith Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Woking
✨Tip Number 1
Make sure you research the company before your interview. Knowing their products and values will help you build rapport with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle tricky situations or complaints, as this will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 3
Don’t forget to showcase your communication skills! During the interview, be clear and concise in your answers, and remember to listen actively to the questions being asked.
✨Tip Number 4
Finally, apply through our website! It’s a great way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor in Woking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you’ve handled calls, built rapport, and tackled complaints in previous roles.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for the Customer Service Advisor role. Don’t forget to mention your positive attitude!
Show Off Your Communication Skills: Since this role requires excellent communication, make sure your written application reflects that. Keep it clear, concise, and free of errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Faith Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like handling inbound calls and managing customer complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer interactions in the past. This will showcase your ability to build rapport and troubleshoot effectively.
✨Brush Up on CRM Software
If you have experience with CRM systems, be ready to discuss it! If not, do a bit of research on common CRM software used in customer service. Being able to talk about how you would use such tools can give you an edge over other candidates.
✨Stay Positive and Engaging
A positive attitude can go a long way in customer service roles. During the interview, maintain an upbeat demeanour and express your enthusiasm for helping customers. This will reflect well on your ability to handle calls efficiently and create a pleasant experience for customers.
