At a Glance
- Tasks: Deliver top-notch customer service and manage orders efficiently.
- Company: Join a dynamic team in West Molesey with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fast-paced role perfect for those who thrive under pressure.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 25000 - 28000 € per year.
Our client is seeking a highly motivated, dependable, and detail-driven Customer Operations Executive to join their team supporting their accounts. This is an engaging, high-energy role for someone who is resourceful, flexible, and confident juggling both operational tasks and customer-facing work.
Key Responsibilities:
- Provide excellent customer service to trade and consumer customers, handling all enquiries by phone and email in a professional and timely manner and ensuring smooth order fulfilment from start to finish.
- Communicate clearly and efficiently with customers and internal teams, including warehouse and product supply, to resolve queries and support operational activity.
- Receive, process, and manage sales orders accurately, including the collection of pro forma payments where required and preparation of courier and dangerous goods documentation in line with shipping requirements.
- Ensure Head Office and key accounts are fully supported and kept up to date with promotions, updates and relevant activity, and assist with monitoring sales performance against targets.
- Manage daily administrative tasks such as invoicing, scanning and filing dispatch and invoicing paperwork, and maintaining internal performance records and daily order sheets.
- Ensure all emails in the Customer Operations and info mailboxes are responded to promptly and prepare and send weekly figures and reports every Friday to support operational visibility and planning.
Requirements:
- Previous experience in a customer service and order processing role.
- Highly organised with excellent attention to detail and the ability to manage competing priorities effectively.
- Confident communicator with strong written and verbal skills, able to engage with people at all levels.
- Proactive, positive, and solution‑focused.
- Able to multitask, prioritise workload and maintain performance under pressure with strong time‑management skills.
- Competent user of Microsoft Word, Outlook, and Excel as part of everyday office duties.
Customer Operations Executive in West Molesey employer: Faith Recruitment
Join a dynamic team in West Molesey as a Customer Operations Executive, where your contributions will be valued in a supportive and collaborative work environment. We prioritise employee growth through ongoing training and development opportunities, ensuring you thrive in your role while enjoying a competitive salary and benefits package. Experience a vibrant workplace culture that encourages innovation and teamwork, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Executive in West Molesey
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers and internal teams, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your enthusiasm for the role and how you can contribute to their success. This not only demonstrates your interest but also helps you stand out from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression. Plus, it shows that you’re organised and professional, which is key for a Customer Operations Executive.
We think you need these skills to ace Customer Operations Executive in West Molesey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Operations Executive role. Highlight your previous experience in customer service and order processing, and don’t forget to showcase your attention to detail and organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your proactive attitude and how you can juggle operational tasks while providing excellent customer service.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your strong written skills in your application. Keep your language clear and professional, just like you would when communicating with customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Faith Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled customer enquiries in the past, especially any tricky situations. This will show that you can provide the excellent service they’re looking for.
✨Demonstrate Your Organisational Skills
Since this role requires a high level of organisation, prepare to discuss how you manage competing priorities. Think of specific instances where you successfully juggled multiple tasks and maintained attention to detail, as this will highlight your suitability for the position.
✨Communicate Clearly and Confidently
Practice your communication skills ahead of time. You’ll need to demonstrate strong verbal and written abilities, so consider doing mock interviews with a friend. Focus on being clear and concise, especially when discussing your previous experiences.
✨Familiarise Yourself with Relevant Tools
Make sure you're comfortable using Microsoft Word, Outlook, and Excel. If you have experience with order processing software, mention it! Being able to talk about your technical skills will give you an edge and show that you’re ready to hit the ground running.
