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- Tasks: Support client retention and provide tailored service solutions in a fast-paced environment.
- Company: Join a dynamic team in Farnham focused on customer satisfaction and service excellence.
- Benefits: Enjoy 22 days holiday, on-site parking, and a NEST pension plan.
- Why this job: Perfect for those who love customer interaction without the hard sell; great for building skills.
- Qualifications: Customer service experience preferred; confident communicator with strong time management skills required.
- Other info: Fluency in Romanian is a bonus but not essential.
The predicted salary is between 28800 - 48000 £ per year.
We are seeking a Finance Administrator to join our Farnham-based team. This is a great opportunity for someone who enjoys customer contact without the hard sell. You will be supporting client retention and offering tailored service solutions in a fast-paced environment. Benefits: 22 days holiday On-site parking NEST pensionKey Responsibilities: Handle customer retention and upselling of services Manage deregistration queries and processes Identify and act on cross-selling opportunities Follow up on missing information and maintain customer records Perform general administrative duties using internal systemsRequirements: Customer service experience, ideally phone-based Confident communicator with good time management Able to prioritise and multitask in a high-pressure environment Proficient in MS Word, Excel, Outlook Fluency in Romanian is a plus but not essential
Finance Administrator employer: Faith Recruitment
Contact Detail:
Faith Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Administrator
✨Tip Number 1
Familiarise yourself with our company values and mission. Understanding what we stand for will help you align your answers during any interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Brush up on your customer service skills, especially in a phone-based context. Practising common scenarios can help you feel more confident when discussing your experience and how it relates to the role.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks under pressure. This will demonstrate your ability to prioritise and multitask, which is crucial for the Finance Administrator position.
✨Tip Number 4
If you speak Romanian, be ready to highlight this skill during your discussions. Even though it's not essential, it could give you an edge over other candidates and show your versatility in customer interactions.
We think you need these skills to ace Finance Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any phone-based roles. Emphasise your communication skills and ability to manage time effectively in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Finance Administrator role. Mention your experience with customer retention and upselling, and how you can contribute to the team in Farnham.
Highlight Relevant Skills: In your application, specifically mention your proficiency in MS Word, Excel, and Outlook. If you have any experience with administrative duties or internal systems, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a Finance Administrator.
How to prepare for a job interview at Faith Recruitment
✨Showcase Your Customer Service Skills
Since the role involves customer contact, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully handled queries or retained clients, demonstrating your ability to communicate effectively.
✨Demonstrate Your Multitasking Abilities
The job requires managing multiple tasks in a fast-paced environment. Be ready to share instances where you successfully prioritised and managed several responsibilities at once, showcasing your time management skills.
✨Familiarise Yourself with MS Office
As proficiency in MS Word, Excel, and Outlook is essential, brush up on these applications before the interview. You might be asked about your experience with them, so be prepared to discuss how you've used these tools in previous roles.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios related to customer retention and upselling services. Prepare answers that demonstrate your problem-solving skills and ability to identify cross-selling opportunities, as this will show your understanding of the role's key responsibilities.
