At a Glance
- Tasks: Be the go-to contact for customers, managing accounts and ensuring smooth operations.
- Company: Join a thriving business in Esher with a focus on development and teamwork.
- Benefits: Enjoy hybrid working, flexible hours, and 25 days holiday plus bank holidays.
- Other info: Own transport needed due to location; great team atmosphere awaits!
- Why this job: Make a real impact by supporting customers and contributing to business growth.
- Qualifications: 1 year of customer service experience and strong IT skills required.
Customer Support Executive
Esher (Own transport required due to location)
Up to £28,000 per annum DOE
Looking to take the next step in your customer support career? Join a thriving and well-established business in Esher where your development truly matters.
We are on the lookout for a proactive and personable Customer Support Executive to become a key part of a friendly, high-performing team. You will be working from modern offices, supporting valued customers, and playing a vital role in keeping operations running smoothly.
What's in it for you?
- Hybrid working - 2 days from home after 3 month probation
- Flexible working options
- 25 days holiday + bank holidays
Responsibilities
You will be the go-to contact for customers, ensuring a seamless experience from order to delivery:
- Manage a portfolio of customer accounts daily
- Process orders and coordinate delivery schedules
- Work closely with the Sales team to support business growth
- Track orders and ensure timely, accurate deliveries
- Build strong, lasting relationships with customers
- Provide product information and updates on orders/contracts
- Handle queries and complaints with confidence and care
- Support internal teams with administrative tasks when needed
Skills required
- At least 1 year of office-based customer service experience
- Strong IT skills - ideally with SAP, Power BI, or advanced Excel
- Confident using the MS Office suite
- Excellent communication and relationship-building skills
- Own transport is essential due to location
Apply now and take the next step in joining a fantastic team!
Customer Operations Executive in Esher employer: Faith Recruitment
Faith Recruitment is an excellent employer, offering a dynamic hybrid working environment in Weybridge that fosters collaboration and support within the finance team. With a competitive salary and opportunities for professional growth, employees can thrive while managing international customer relationships and enhancing their skills in credit control. Join us to be part of a company that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Executive in Esher
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Faith Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Faith Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Executive in Esher
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Faith Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Faith Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Faith Recruitment!
How to prepare for a job interview at Faith Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
