At a Glance
- Tasks: Be the go-to person for customer accounts and support queries.
- Company: Join a vibrant team in Ascot, dedicated to excellent customer service.
- Benefits: Enjoy flexible working hours and potential for job extension.
- Other info: Local applicants with transport preferred; this is a temporary role with growth potential.
- Why this job: Gain valuable experience in customer relations and enhance your communication skills.
- Qualifications: Must have strong customer service skills and be proficient in MS Office.
The predicted salary is between 24000 - 36000 £ per year.
Our fantastic client based locally to Ascot are seeking a temporary Customer Support Administrator to join their busy team for 4 months with a view this could extend. To be considered you must live locally and have your own transport.
Duties:
- Act as main contact for customer accounts, maintaining strong client relationships
- Communicate effectively via email and phone
- Support customer queries
- Prepare and send quotes, raise purchase orders, and assist with billing
- Provide data collation, reporting, and KPI tracking
- Work closely with sales on upsell opportunities
Requirements:
- Excellent customer service and communication skills
- Proactive, organised, and able to manage priorities
- Confident working independently and in a team
- Skilled in MS Office and CRM systems
- Flexible, with a can-do attitude and focus on continuous improvement
Please apply for a chance to be considered.
Customer Support Administrator in Ascot employer: Faith Recruitment
Our client offers a dynamic and supportive work environment in Ascot, where employees are valued for their contributions and encouraged to grow professionally. With a strong emphasis on teamwork and customer satisfaction, this role provides an excellent opportunity to develop your skills while enjoying the benefits of a flexible work culture and potential for extended employment. Join a company that prioritises employee well-being and fosters meaningful relationships with clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Ascot
✨Tip Number 1
Familiarise yourself with the company and its products or services. Understanding what they offer will help you communicate effectively with customers and demonstrate your commitment to providing excellent support.
✨Tip Number 2
Brush up on your MS Office and CRM skills. Since these tools are essential for the role, being proficient will not only boost your confidence but also show that you're ready to hit the ground running.
✨Tip Number 3
Prepare for potential scenarios you might encounter in customer support. Think about how you would handle difficult customer queries or upselling opportunities, as this will showcase your proactive approach during any interviews.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the role.
We think you need these skills to ace Customer Support Administrator in Ascot
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer support and administration. Emphasise your communication skills and any experience with MS Office and CRM systems, as these are key for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully managed customer relationships and resolved queries in the past.
Highlight Your Local Knowledge:Since the job requires local knowledge, mention your familiarity with the Ascot area and how it can benefit your role as a Customer Support Administrator.
Showcase Your Proactive Attitude:In your application, provide examples of how you've taken initiative in previous roles. This could include improving processes or going above and beyond to assist customers.
How to prepare for a job interview at Faith Recruitment
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer support, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled difficult situations or resolved customer queries effectively.
✨Demonstrate Organisational Skills
The job requires someone who is proactive and organised. Be ready to talk about how you manage your time and priorities, perhaps by sharing a method or tool you use to stay organised in your work.
✨Familiarise Yourself with MS Office and CRM Systems
As the role involves using MS Office and CRM systems, brush up on your skills in these areas. You might be asked about your proficiency, so be ready to discuss any relevant experience or training you've had.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or specific challenges the customer support team faces. This shows your genuine interest in the position.
