Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer support and manage inquiries via phone, email, and post.
- Company: Join a dynamic and growing team focused on outstanding service.
- Benefits: Enjoy a friendly environment, study support, healthcare cash plan, and 22-25 days holiday.
- Why this job: Be part of a fast-paced team where your contributions truly matter.
- Qualifications: 1 year in customer service, strong communication skills, and IT proficiency required.
- Other info: Office-based role with Monday to Friday hours and opportunities for training.
We are seeking a confident and hardworking Customer Services Advisor to join a dynamic and growing team. This role is perfect for someone passionate about delivering exceptional customer support and ensuring the highest levels of service.
As a Customer Services Advisor, you will be at the forefront of delivering exceptional support to both customers and the team. Your responsibilities will range from managing inbound customer enquiries and maintaining client records to ensuring compliance with data protection standards. If you thrive in a fast-paced environment and have a customer-first mindset, this role is ideal for you!
Key Responsibilities Include:- Responding to inbound customer inquiries via phone, email, and post in a timely and professional manner.
- Maintaining and producing accurate client documents.
- Ensuring compliance with data protection regulations during all customer interactions.
- Escalating complex customer issues to management when necessary.
- Providing comprehensive administrative support to the team.
- Updating and managing client records efficiently.
- Ideally 1 year in an office-based customer service role.
- Excellent verbal and written communication skills.
- Strong IT proficiency.
- Ability to perform well under pressure in a fast-paced environment.
- Keen attention to detail.
Apply today to become a key part of a friendly team in a growing company where your skills and contributions truly make a difference.
Customer Service Advisor employer: Faith Recruitment
Contact Detail:
Faith Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will not only boost your confidence but also prepare you for potential questions during the interview.
✨Tip Number 2
Research StudySmarter's values and customer service approach. Understanding our company culture will help you align your responses and demonstrate that you're a great fit for our team.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since this role requires excellent communication, being articulate and clear in your responses will set you apart from other candidates.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to handle customer inquiries and resolve issues. Real-life examples can make a strong impression during the interview process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you managed inquiries, maintained records, or provided administrative support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've delivered exceptional support in previous roles and how you can contribute to the team.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, IT proficiency, and attention to detail. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Faith Recruitment
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent verbal and written communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview, perhaps by discussing a time when you resolved a customer issue successfully.
✨Highlight Your Customer-First Mindset
Make sure to convey your passion for delivering exceptional customer support. Share examples of how you've gone above and beyond for customers in previous roles, as this will resonate well with the interviewers.
✨Demonstrate Your IT Proficiency
Since strong IT skills are essential for this role, be ready to discuss your experience with relevant software or tools. If possible, mention specific systems you've used to manage client records or handle inquiries.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced nature of the role, think of examples that showcase your ability to perform under pressure. Discuss how you prioritise tasks and manage your time effectively when faced with multiple customer inquiries.
