At a Glance
- Tasks: Support key clients and ensure outstanding customer service in a dynamic environment.
- Company: Join a friendly team focused on building strong client relationships.
- Benefits: Competitive salary, full-time role, and opportunities for career growth.
- Other info: Fast-paced office environment with a supportive team culture.
- Why this job: Be the go-to person for clients and make a real impact every day.
- Qualifications: Experience in customer service and strong organisational skills required.
Are you an organised and proactive administrator who thrives on building strong client relationships? Do you enjoy coordinating multiple tasks, solving problems, and delivering outstanding customer service in a fast-paced environment? We are looking for a Key Account Support professional to join a busy and friendly team, providing essential support to key client accounts and ensuring a first-class customer experience from start to finish.
What you will be doing:
- Acting as the main point of contact for key client enquiries and requests
- Building and maintaining strong relationships with customers and internal teams
- Coordinating client communications and ensuring service requests are managed efficiently
- Supporting Account Managers with the day-to-day management of key accounts
- Managing helpdesks and client portals
- Raising purchase orders and completing associated administration
- Preparing reports, KPI data and performance information
- Working closely with operational teams to ensure client expectations are met
- Assisting with issue resolution and identifying opportunities to improve processes
- Providing administrative support across the wider team when required
What we are looking for:
- Previous experience in an account support, customer service, client services or account coordination role
- Excellent communication and relationship-building skills
- Strong organisational skills with the ability to prioritise a busy workload
- Confident using Microsoft Office and CRM systems
- A proactive, positive attitude with excellent attention to detail
- Ability to work independently as well as part of a collaborative team
- Experience working in a fast-paced office environment
- A full UK driving licence and access to your own vehicle is essential due to the office location.
What's on offer:
- Salary of £30,000
- Full-time, permanent position
- Office-based role in Windlesham
- A supportive and collaborative team environment
- Opportunities to develop your skills and grow your career
- A varied role where no two days are the same
If you enjoy delivering exceptional customer service, building lasting client relationships and keeping everything running smoothly behind the scenes, we would love to hear from you. Apply today.
Key Account Support in Ascot employer: Faith Recruitment
Faith Recruitment is an excellent employer, offering a dynamic hybrid working environment in Weybridge that fosters collaboration and support within the finance team. With a competitive salary and opportunities for professional growth, employees can thrive while managing international customer relationships and enhancing their skills in credit control. Join us to be part of a company that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Support in Ascot
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Faith Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Faith Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Support in Ascot
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Faith Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Faith Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Faith Recruitment!
How to prepare for a job interview at Faith Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
