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- Tasks: Be the first point of contact for customer inquiries and manage ticket resolutions.
- Company: Join a dynamic and supportive team in a growing company.
- Benefits: Enjoy a stable Monday to Friday schedule and onsite parking.
- Why this job: Make a real impact by providing exceptional support to customers.
- Qualifications: Excellent communication skills and previous customer service experience required.
- Other info: Thrive in a busy environment with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Our client is looking for an experienced and dedicated Customer Service Administrator to join their dynamic and supportive team. The ideal candidate will have a background in business-to-business customer service and will play a key role in ensuring exceptional support for both new and existing customers.
Benefits Include:
- A supportive and close-knit team environment.
- Onsite parking for convenience.
- Monday to Friday, office-based working hours - no weekends!
- Opportunity to contribute to a growing company.
As a key member of the team, your responsibilities will include:
- Acting as the first point of contact for customer inquiries via phone and email.
- Managing the customer ticket queue in collaboration with team members, ensuring timely resolution.
- Handling online quotations and orders.
- Inputting orders into the system with accuracy and efficiency.
- Sharing product knowledge with customers to provide support and advice.
- Collaborating with the Customer Service Manager to deliver an excellent customer experience.
- Troubleshooting delivery issues and demonstrating empathy when resolving problems.
- Assisting the team with other administrative duties as required.
The ideal candidate will:
- Possess excellent communication skills, both verbal and written.
- Have previous customer service experience.
- Thrive in a high-pressure environment.
- Demonstrate great attention to detail.
Why Join Our Client's Team?
Be part of a busy and supportive team in a growing company. Take advantage of a stable Monday-to-Friday schedule and onsite parking! Apply now.
Customer Support Administrator in Aldershot employer: Faith Recruitment
Contact Detail:
Faith Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator in Aldershot
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Support Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to shine when discussing how you handle inquiries and resolve issues, so be ready to share your experiences.
✨Tip Number 3
Show off your skills! If you get the chance, demonstrate your customer service prowess during the interview. Bring examples of how you've managed customer queries or resolved conflicts in the past. This will help us see how you'd fit into the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Administrator in Aldershot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how your background aligns with what our client is looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Customer Support Administrator role. Share specific examples of how you've excelled in similar positions and how you can contribute to the team.
Showcase Your Communication Skills: Since communication is key in this role, ensure your written application is clear, concise, and free of errors. We appreciate attention to detail, so make every word count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Faith Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a B2B context. Be ready to discuss your previous experiences and how you've handled customer inquiries, managed ticket queues, and resolved issues. This will show that you understand the role and can hit the ground running.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, whether through phone or email. This will demonstrate your ability to connect with clients and provide exceptional support.
✨Demonstrate Attention to Detail
In customer support, accuracy is crucial. Be prepared to discuss how you ensure precision in your work, especially when inputting orders or managing customer tickets. You might even want to bring up specific instances where your attention to detail made a difference.
✨Emphasise Team Collaboration
This role involves working closely with team members and the Customer Service Manager. Share examples of how you've successfully collaborated in previous roles, highlighting your ability to contribute to a supportive team environment. This will show that you're not just a lone wolf but a team player.
