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- Tasks: Be the first point of contact for customer inquiries and manage ticket resolutions.
- Company: Join a supportive team in a growing company with a dynamic environment.
- Benefits: Enjoy a stable Monday to Friday schedule, onsite parking, and a close-knit team.
- Why this job: Make a real impact by providing exceptional support to customers every day.
- Qualifications: Excellent communication skills and previous customer service experience required.
- Other info: Thrive in a high-pressure environment with opportunities for growth.
The predicted salary is between 24000 - 30000 £ per year.
Aldershot Fully on site
Benefits Include:
- A supportive and close-knit team environment.
- Onsite parking for convenience.
- Monday to Friday, office-based working hours - no weekends!
- Opportunity to contribute to a growing company.
Our client is looking for an experienced and dedicated Customer Service Administrator to join their dynamic and supportive team. The ideal candidate will have a background in business-to-business customer service and will play a key role in ensuring exceptional support for both new and existing customers.
As a key member of the team, your responsibilities will include:
- Acting as the first point of contact for customer inquiries via phone and email.
- Managing the customer ticket queue in collaboration with team members, ensuring timely resolution.
- Handling online quotations and orders.
- Inputting orders into the system with accuracy and efficiency.
- Sharing product knowledge with customers to provide support and advice.
- Collaborating with the Customer Service Manager to deliver an excellent customer experience.
- Troubleshooting delivery issues and demonstrating empathy when resolving problems.
- Assisting the team with other administrative duties as required.
The ideal candidate will:
- Possess excellent communication skills, both verbal and written.
- Have previous customer service experience.
- Thrive in a high-pressure environment.
- Demonstrate great attention to detail.
Why Join Our Client's Team?
- Be part of a busy and supportive team in a growing company.
- Take advantage of a stable Monday-to-Friday schedule and onsite parking!
Apply now
Customer Service Administrator - Temp to Perm in Aldershot employer: Faith Recruitment
Contact Detail:
Faith Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - Temp to Perm in Aldershot
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their supportive team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it’s crucial to sound confident and clear. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you handled customer issues effectively. This will demonstrate your ability to troubleshoot delivery problems and provide exceptional support.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Customer Service Administrator position!
We think you need these skills to ace Customer Service Administrator - Temp to Perm in Aldershot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in a business-to-business setting. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our supportive team. Keep it friendly and professional, just like us!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Faith Recruitment
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled inquiries, managed ticket queues, or resolved issues in the past. This will show that you understand the role and can hit the ground running.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully communicated with customers, as this will demonstrate your ability to connect with clients effectively.
✨Demonstrate Attention to Detail
In customer service, details matter! Be prepared to discuss how you ensure accuracy when inputting orders or managing customer information. Maybe share a time when your attention to detail made a difference in resolving a customer's issue.
✨Emphasise Team Collaboration
This position is all about working closely with others, so highlight your teamwork skills. Think of examples where you collaborated with colleagues to improve customer experience or solve problems together. This will show that you're a team player who fits well into their supportive environment.