At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth service delivery.
- Company: Join a friendly team in a dynamic environment in Guildford.
- Benefits: Competitive salary, hybrid working, and opportunities for growth.
- Other info: Fast-paced role with a focus on collaboration and customer satisfaction.
- Why this job: Make a real difference by providing exceptional customer service every day.
- Qualifications: Experience in customer service, strong communication skills, and teamwork.
The predicted salary is between 30000 - 30000 £ per year.
Guildford (Hybrid: 3 days office / 2 days home) £28,000–£30,000 per annum
Are you passionate about delivering first-class service? Do you thrive in a people-focused, fast-paced environment? We are looking for a motivated Customer Experience Specialist to join our friendly and professional team based in Guildford. You'll play a vital role as the first point of contact for customer queries, ensuring every interaction is handled with care, clarity, and efficiency.
What You'll Do:
- Be the central contact for our customers, owning their journey from first interaction to resolution
- Manage inbound/outbound calls and service emails
- Respond to information requests and support queries across regional sales branches
- Resolve queries or escalate them appropriately within the business
- Perform admin duties and manage customer interactions via our portal
- Collaborate with other departments to ensure timely and accurate service delivery
- Provide valuable customer insights to the management team
What You'll Bring:
- Proven experience in a phone-based customer service role
- A proactive, solutions-focused mindset with excellent attention to detail
- Strong written and verbal communication skills
- Confidence using Microsoft Office (Word, Excel, Outlook)
- Team-oriented approach with the ability to manage your own workload
- Basic understanding of financial services
Customer Experience Specialist in Surrey employer: Faith Recruitment Ltd
Join our dynamic team in Guildford as a Customer Experience Specialist, where we prioritise a supportive and collaborative work culture. With a hybrid working model, you will enjoy the flexibility of working from home while being part of a vibrant office environment three days a week. We are committed to your professional growth, offering ongoing training and development opportunities to help you excel in your career while delivering exceptional service to our customers.
