Customer Service Coordinator Woking £25,184.25 Job Role To deliver excellent customer service by handling enquiries, resolving issues, and ensuring a positive customer experience . Key Responsibiliti esRespond to customer enquiries via phone, email, and other communication channel s.Provide accurate information on products, services, and processe s.Resolve customer issues efficiently and escalate where necessar y.Maintain accurate customer records and process requests in line with company procedure s.Build positive customer relationships and support customer retentio n.Work collaboratively with colleagues to deliver excellent servic e.Meet individual and team performance target s. Skills and Experie nceExcellent verbal and written communication skil ls.Strong organisational and problem-solving abiliti es.Good attention to detail and ability to manage multiple tas ks.Competent IT skills, including Microsoft Offi ce.Previous customer service or administrative experien ce.Friendly, professional, and customer-focus ed.Positive team player with a proactive approa ch.Resilient, adaptable, and able to remain calm under pressu re.
Locations
WokingSurrey
