Customer Service Administrator
Guildford
£25,000
The Role
An exciting opportunity for a customer-focused and highly organised Customer Service Executive to join a well-established business based in Guildford. Working with a fantastic range of products, you'll play a key role in delivering an exceptional customer experience and building strong relationships with clients.
This role is ideal for someone who is passionate about customer service, enjoys working in a fast-paced environment, and thrives as part of a collaborative team. You'll be responsible for managing customer enquiries, maintaining accurate records, and ensuring every interaction reflects the company's commitment to excellence.
Key Responsibilities
- Deliver an outstanding customer experience at every stage of the customer journey.
- Respond to customer enquiries via telephone, email, website, and other communication channels.
- Proactively communicate with customers to provide updates and support.
- Work closely with colleagues across the business to resolve queries efficiently.
- Maintain and update customer records and databases accurately.
- Ensure all customer interactions are handled professionally and promptly.
- Support continuous improvements to customer service processes.
- Build positive and lasting relationships with customers.
Skills & Experience
- Previous experience within a customer service or office-based role.
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy.
- Highly organised with the ability to manage multiple tasks.
- Passionate about delivering exceptional customer service.
- Positive, proactive, and enthusiastic approach to work.
- Ability to remain calm and professional under pressure.
- Strong team player with a genuine people-focused attitude.
What's on Offer?
- Competitive salary with salary review after probation.
- Hybrid working opportunities.
- Friendly and supportive team environment.
- Opportunity to work with an established and growing business.
- Career development and progression opportunities.
- Monday to Friday 9am-5pm working hours.
Why Apply?
This is a fantastic opportunity to join a reputable company that truly values its people and its customers. If you're passionate about delivering exceptional service and are looking for a role where you can develop your skills within a supportive and collaborative environment, we'd love to hear from you.
Customer Service Administrator in Guildford employer: Faith Recruitment Careers
Our firm is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. Located in Woking, we provide competitive salaries and a comprehensive benefits package, alongside opportunities for professional growth in the dynamic field of residential conveyancing. Join us to be part of a team that values collaboration, innovation, and client satisfaction.
