At a Glance
- Tasks: Lead a Fraud Operations Team to prevent fraud and protect customers.
- Company: Join J.P. Morgan, a global leader in financial services.
- Benefits: Competitive salary, diverse culture, and opportunities for growth.
- Other info: Dynamic environment with a focus on innovation and continuous improvement.
- Why this job: Make a real impact in fraud prevention while leading a high-performing team.
- Qualifications: Experience in operational leadership and fraud management required.
The predicted salary is between 90000 - 110000 £ per year.
Are you looking for a new career opportunity to lead a Fraud Operations Team? As a Vice-President - Fraud Operations, you will apply deep fraud and operational leadership to safeguard customers and the bank - reducing fraud losses, mitigating emerging threats, and ensuring fair, consistent outcomes.
You will lead a team primarily based in Edinburgh and be accountable for delivering a robust, well-governed control environment while continuously improving operational effectiveness and efficiency. You will also build an inclusive, high-performing culture - making the team a great place to do great work.
As a Vice-President - Fraud Operations within Fraud Operations you will be the frontline of preventing loss to our bank. In this role you will be working on the highest risk alerts to ensure that we proactively identify mule activity, protect our customers from scams and ensure that we don't allow fraudsters to open a Chase account.
You will be responsible for identifying, investigating, and preventing first-party fraud, including key mule activity - managing high-risk alerts end-to-end and partnering closely with Product, Strategy Analytics, Control Partners, and frontline teams to mitigate risk while protecting customer experience.
You will lead a high-performing team to remain at the forefront of fraud prevention as threats evolve rapidly, including in an increasingly AI-enabled landscape. This includes transforming the operating model through greater automation and straight-through decisioning where appropriate, improving detection coverage and response times, and strengthening signal sharing and feedback loops across teams to continuously enhance controls and reduce losses.
With a strong focus on quality and measurable results, you will deliver a balanced scorecard that optimizes fraud risk outcomes while minimizing unnecessary customer friction - ensuring controls are effective and customer journeys remain fair and seamless. You will also identify, develop, and empower talent, building the skills, mindset, and cadence needed for the team to thrive, bring new ideas, and continuously raise the bar.
Job Responsibilities
- Deliver end-to-end leadership, by setting clear direction, coordinating day-to-day execution, and governing processes, controls, performance, and reporting.
- Deliver continuous improvement, by reviewing current ways of working and designing/implementing enhanced procedures, tools, and operating standards, leveraging automation and AI where appropriate.
- Deliver outcomes against agreed financial targets, by owning budgets and performance management while balancing risk, controls, and customer experience.
- Deliver cross-site and cross-functional change initiatives, by aligning priorities, managing dependencies, and driving effective change delivery through strong stakeholder engagement and governance.
- Deliver demand-aligned resourcing and capability, by optimizing capacity, skills mix, and scheduling, supported by robust onboarding and ongoing training, coaching, and development.
Required qualifications, capabilities and skills
- Relevant experience in Operational Leadership, ideally in Fraud related roles managing teams of equivalent size.
- Experience working with Controls/Operational Risk Management at a large, complex banking organization in an Operational setting.
- Proven management skills, including the ability to identify and develop new talent and to think and act strategically.
- A strong track record of managing relationships at a senior level.
- Able to work independently in a dynamic environment of change, challenge and multiple deadlines and priorities, high attention to detail.
- Excellent communication skills, including active listening and the ability to capture and deliver key takeaways from engagements in writing.
- Ability to manage competing priorities under tight deadlines.
Preferred qualifications, capabilities and skills
- Detailed understanding of Fraud Operations within Banking.
- Demonstrable understanding of banking regulations, ideally with a Fraud focus.
- Strong change management capability, including supporting operational/process changes and driving adoption of new processes.
- Strong critical thinking skills, with the ability to analyze issues, assess risk, and make sound decisions under pressure.
- Strong organizational skills, with the ability to manage competing priorities and deliver accurately in a fast-paced environment.
Vice-President - Fraud Operations employer: Fairygodboss
ADP is an exceptional employer that prioritises a hybrid work culture, allowing Business Security Analysts to balance their professional and personal lives effectively. With a strong commitment to employee growth, ADP offers extensive training and development opportunities, fostering a diverse and inclusive environment where every associate can thrive. Located in vibrant cities across the UK, employees benefit from a collaborative atmosphere that encourages innovation and positions security as a key differentiator in the market.
StudySmarter Expert Advice🤫
We think this is how you could land Vice-President - Fraud Operations
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Fairygodboss. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Vice-President - Fraud Operations
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Fairygodboss.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Fairygodboss's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Fairygodboss
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Fairygodboss.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Fairygodboss will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Fairygodboss employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
