Principal Consultant-Education-Management-UK

The Education Manager is responsible for leading the design, development, and delivery of end-to-end training and capability-building services for the Electronic Staff Record (ESR) system. The role ensures that users, payroll teams, HR stakeholders, and technical support teams are effectively trained to maximize system adoption, operational efficiency, and compliance.

Key Responsibilities

• Training Strategy & Governance
  • Define and execute the ESR training strategy aligned with objectives and service transition plans
  • Establish training governance, standards, and quality assurance processes
  • Ensure compliance with regulatory, audit, and data protection requirements
  • Develop training KPIs, reporting metrics, and continuous improvement mechanisms
• Curriculum & Content Management
  • Design and maintain comprehensive ESR training curriculum covering:
  • HR & Payroll modules
  • Self-service and manager self-service (ESS/MSS)
  • BACS and finance-related processes
  • Oversee development of training materials:
  • Instructor‑led training (ILT)
  • eLearning modules
  • User manuals and quick reference guides
  • Ensure alignment with system releases, enhancements, and patches
• Training Delivery & Execution
  • Lead delivery of training programs across user groups (clinical, administrative, payroll, HR)
  • Manage internal trainers and third‑party training providers where applicable
  • Ensure high‑quality training delivery for:
  • New system implementations
  • System upgrades and releases
  • Business process changes
  • Support remote and classroom‑based training models
• Stakeholder Management
  • Act as primary interface for training‑related engagements with stakeholders
  • Collaborate with:
  • Service Delivery Managers
  • Functional Leads and SMEs
  • Change and Release Teams
  • Translate business requirements into effective training interventions
• Performance Monitoring & Reporting
  • Track training effectiveness through:
  • User feedback
  • Adoption metrics
  • Incident reduction trends
  • Identify training gaps and implement corrective actions
• Continuous Improvement
  • Drive innovation in learning methods (digital learning, simulations, knowledge portals)
  • Introduce best practices in enterprise learning and capability management
  • Align training with ITIL and service management practices

Key Skills & Experience

• Essential
  • Proven experience in managing training or education services in large IT environments
  • Strong knowledge of Oracle E-Business Suite / ESR (HR, Payroll, OLM modules preferred)
  • Experience working with public sector clients
  • Expertise in training lifecycle management (design, delivery, evaluation)
  • Strong stakeholder management and communication skills
  • Experience in transition and knowledge transfer programs
• Desirable
  • Understanding of BACS/payment processing environments
  • Familiarity with ITIL framework and service management processes
  • Experience in audit‑compliant training environments
  • Experience with learning management systems (LMS)
• Preferred
  • Should be an excellent planner when it comes to perform release planning and other delivery planning.
  • Should have excellent problem‑solving skills
  • Responsible for coaching and mentoring team members with experience of managing 5+ team members
  • Experience with Lean / Agile development methodologies & ITIL Methodologies.

Personal

• High analytical skills
• High customer orientation
• High quality awareness

Equal Opportunity Statement

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.