At a Glance
- Tasks: Lead transformative IT programmes, managing stakeholders and ensuring successful delivery.
- Company: Join Infosys, a global leader in digital services and consulting.
- Benefits: Competitive salary, bonuses, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with a focus on continuous improvement.
- Why this job: Make a real impact by driving digital transformation for top-tier clients.
- Qualifications: 20+ years in IT program management with strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
The Program Director is a strategic and results-oriented leader responsible for orchestrating the delivery of large-scale, complex, and transformative IT/Technology programs that span multiple business units and client organizations. A critical component of this role is managing and influencing stakeholders at the highest levels within the client organization (C-suite), ensuring alignment and navigating complex organizational dynamics. As a strategic partner, this role champions comprehensive planning, best-in-class execution, and robust governance to deliver significant business outcomes for the client. The director must own the overall program success, from presales and strategic planning to flawless execution and benefits realization.
- Client and stakeholder management (C-suite level)
- Establish trusted advisor status: Serve as the primary, C-suite-facing point of contact for the client, building and nurturing a strategic, long-term relationship based on transparency and value delivery.
- Align and influence: Lead executive steering committee meetings, workshops, and business reviews, influencing decisions and ensuring sustained alignment with the client's evolving business priorities and digital strategy.
- Proactive issue and risk communication: Manage and communicate program risks, issues, and progress to executive stakeholders with a "no surprises" approach, presenting clear options and recommendations for resolution.
- Translate technical to strategic: Act as the bridge between the service provider's delivery teams and the client's executive leadership, articulating complex IT programs and their impact in terms of business value, ROI, and strategic objectives.
- Program strategy and execution
- Own end-to-end program lifecycle: Take full ownership of the entire program, from defining the strategic roadmap and vision during the presales and discovery phase through final delivery and benefits measurement.
- Orchestrate complex delivery: Lead the coordination of multiple, interconnected projects, workstreams, and delivery teams, including those specializing in areas such as cloud migration, enterprise applications, and AI/GenAI.
- Manage contractual obligations: Ensure all deliverables, milestones, and scope are met according to the Statement of Work (SOW) and that any deviations are managed through a formal change control process.
- Develop, implement, and refine business strategies to expand consulting and services revenue, positioning the organization for long-term growth.
- Drive transformation, not just delivery: Focus on the "how" and "why" of the technology, ensuring that the IT program truly transforms the client's business processes, technology landscape, and operational capabilities.
- Financial and commercial acumen
- Manage program P&L: Oversee the large-scale program budget, revenue, and profitability, making data-driven decisions to ensure financial targets are met.
- Negotiate and manage scope: Expertly manage scope, budget, and contract negotiations, effectively balancing client expectations and the service provider's commercial interests.
- Identify growth opportunities: Actively identify and pursue new business and expansion opportunities within the client account, contributing directly to the service provider's revenue growth.
- Team leadership and governance
- Build a high-performance team: Lead, mentor, and develop a diverse and geographically dispersed team of program and project managers, business analysts, and architects.
- Ensure delivery excellence: Establish robust program governance, communication structures, and quality assurance processes, holding all teams accountable for delivering high-quality, measurable outcomes.
- Drive cultural change: Cultivate a collaborative, innovative, and client-centric culture within the program team with a strong Continuous Improvement mindset.
- Qualifications and/or skills
- Bachelor's degree required; MBA or Master's in a related field is strongly preferred.
- Relevant certifications such as Program Management Professional (PgMP) or Project Management Professional (PMP) are a plus.
- 20+ years of progressive experience in IT program management, with a minimum of 5+ years of direct experience with a top-tier IT service provider.
- Demonstrable history of successfully delivering large-scale, multi-year, and transformational IT programs for external enterprise clients.
- Key skills
- IT transformation expertise: Deep understanding of digital transformation trends, enterprise architecture, cloud technologies, data analytics, and Agile/DevOps methodologies.
- Executive communication: Exceptional communication, presentation, and storytelling abilities, with a track record of successfully engaging C-level audiences.
- Team Leadership: Demonstrated ability to inspire teams and drive transformation.
- Strategic business mindset: Ability to understand the client's business model and industry to align IT delivery with their strategic goals.
- Excellent knowledge of at least one Industry domain and/or IT stacks.
- Conflict and negotiation: Strong negotiation and conflict resolution skills, particularly in managing competing priorities and complex client relationships.
- Business development: Driving revenue growth within and outside the immediate client organization and across consulting/services organizations.
- Nice to have
- Working knowledge of designing and implementing AI solutions.
- Core concepts of the SRE approach to managing IT operations.
- Personal
- High analytical skills
- A high degree of initiative and flexibility
- High customer orientation
- High quality awareness
- Excellent verbal and written communication skills
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Senior Program Manager_ Large Transformation in London employer: Fairygodboss
Infosys is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a strong commitment to employee growth, we provide extensive training and development opportunities, ensuring our team members are equipped to lead transformative IT programs. Our competitive compensation package, inclusive environment, and focus on continuous improvement make Infosys a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Program Manager_ Large Transformation in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Ace that interview! Research the company and its culture, and prepare to discuss how your experience aligns with their needs. Practice common interview questions and think of examples that showcase your skills in managing large-scale IT transformations.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, don’t hesitate—get your application in and let’s get you that dream job!
We think you need these skills to ace Senior Program Manager_ Large Transformation in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Program Manager role. Highlight your experience in managing large-scale IT transformations and your ability to influence C-suite stakeholders. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of successful projects you've led. Use metrics to demonstrate your impact, like budget management or team performance. This helps us see the value you can bring to our team.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to understand your qualifications.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Fairygodboss
✨Know Your Program Inside Out
Before the interview, make sure you thoroughly understand the specifics of the program management role. Familiarise yourself with large-scale IT transformations and be ready to discuss how you've successfully navigated similar projects in the past.
✨Master Stakeholder Engagement
Since this role involves managing C-suite stakeholders, practice articulating your experience in building relationships at that level. Prepare examples of how you've influenced decisions and aligned project goals with business priorities.
✨Showcase Your Financial Acumen
Be prepared to discuss your experience with managing program budgets and P&L. Highlight any instances where your data-driven decisions led to financial success or growth opportunities within a client account.
✨Demonstrate Leadership and Team Building
This position requires leading diverse teams, so come ready with examples of how you've mentored and developed team members. Discuss your approach to fostering a collaborative culture and ensuring delivery excellence.
