At a Glance
- Tasks: Create user-focused content for B2B products and simplify complex concepts.
- Company: Join JP Morgan Chase, a leader in innovative digital experiences.
- Benefits: Diverse team culture, competitive salary, and opportunities for growth.
- Other info: Embrace diversity and inclusion in a collaborative work environment.
- Why this job: Make a real impact by enhancing user experiences for business customers.
- Qualifications: Experience in UX writing and a strong portfolio required.
The predicted salary is between 80000 - 100000 £ per year.
JP Morgan Chase continuously seeks innovative ways to attract customers, deepen engagement, and drive user satisfaction through delightful interactions with digital products and experiences. Our business accelerator teams work at the heart of new product development to design, build, and manage new consumer and business-facing products and solutions. We are part of one of the new ventures within the business accelerator, focused on developing products that put the customer at the centre. We have created a new B2B organization with diverse professionals that come from a wide set of skills, backgrounds and experiences. Culture is important to us, and we are looking for intellectually curious and driven individuals with a demonstrated passion for creating compelling B2B products and services for our business customers.
We are looking for a deeply engaged UX writer to join us. In this role, you will collaborate with a multi-disciplinary group of designers, user researchers, product managers, and engineers to create products and services for our business customers.
Job Responsibilities- Deliver clear, user-focused content balancing craft, business impact, quality, and consistency for B2B products
- Simplify complex technical concepts and language for business customers
- Develop and maintain content style guides and system documentation
- Write and shape end-to-end journeys for dedicated product areas
- Guide integration of customer insights and data to enhance user experience
- Present and communicate work and recommendations to the wider organization
- Manage stakeholders and proactively resolve issues affecting design quality
- Advocate for UX writing best practices and support methodologies
- Lead content governance across Product, Design, and Controls
- Uphold content consistency and excellence of deliverables
- Champion a collaborative, customer-focused design culture within the organization
- Proven experience in UX writing and content design for customer-facing web applications across devices and platforms
- Strong portfolio demonstrating content design processes, including audits, strategy, and testing
- Ability to synthesize complex technical concepts into clear, accessible language
- Awareness and practical understanding of technologies relevant to digital experiences
- Effective communication of content solutions and strategy across roles and levels
- Ability to develop and sustain cooperative working relationships with peers, managers, and stakeholders
- Awareness and practical understanding of accessibility standards and their application
- Experience scaling content processes and adapting to rapid growth or organizational change
- Proficiency with modern design and content collaboration tools (such as Figma)
- Bachelor's degree in English, Journalism, Communications, UX Design, or related field, or equivalent professional experience
- Experience with Atlassian suite (Jira & Confluence)
- Experience with B2B applications and/or technical documentation
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Lead UX Writer - Vice President employer: Fairygodboss
JP Morgan Chase is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Lead UX Writer. With a strong commitment to diversity and inclusion, employees are encouraged to grow their skills in a supportive environment while working on impactful B2B products that prioritise customer experience. The company offers competitive benefits and opportunities for professional development, ensuring that every team member can thrive in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Lead UX Writer - Vice President
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best UX writing work. Make it easy for potential employers to see what you can do and how you think.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to UX writing. Think about how you’d explain complex concepts simply, just like you would for your business customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Lead UX Writer - Vice President
Some tips for your application 🫡
Showcase Your UX Writing Skills:Make sure your portfolio highlights your best work in UX writing. We want to see how you've simplified complex concepts and created user-focused content. Include examples that demonstrate your ability to balance craft with business impact.
Tailor Your Application:When applying, customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we're looking for!
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate applicants who can communicate effectively, just like we do in our products.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Fairygodboss
✨Know Your Audience
Before the interview, take some time to research JP Morgan Chase and their approach to UX writing. Understand their products and the specific needs of their business customers. This will help you tailor your responses and demonstrate that you're genuinely interested in creating user-focused content.
✨Showcase Your Portfolio
Bring along a strong portfolio that highlights your experience in UX writing and content design. Make sure to include examples that showcase your ability to simplify complex concepts and your process for developing content strategies. Be ready to discuss the impact your work had on user engagement and satisfaction.
✨Communicate Clearly
During the interview, focus on communicating your ideas clearly and concisely. Use language that reflects the accessibility standards relevant to digital experiences. Remember, as a UX writer, your ability to convey information effectively is key, so let that shine through in your conversation.
✨Engage with Stakeholders
Be prepared to discuss how you've managed stakeholder relationships in the past. Share examples of how you've collaborated with designers, product managers, and engineers to enhance user experience. Highlight your proactive approach to resolving issues and advocating for best practices in UX writing.
