At a Glance
- Tasks: Troubleshoot and resolve complex technical issues while supporting core services.
- Company: Join Leidos, a leader in innovative technology solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Be part of a dynamic team with a focus on collaboration and innovation.
- Why this job: Make a real impact by ensuring systems run smoothly for users.
- Qualifications: Technical expertise in troubleshooting and excellent customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
Location: Huntingdon, Cambridgeshire
Clearance Level: High - DV
2nd Line engineers provide a crucial role in core services, conducting fault rectification of incidents and supporting Problem management, CSI, and CR work. Leidos 2nd line engineers conduct repairs on all systems that Leidos manage. These systems are highly utilised with a large number of active users, operating at varying security levels.
2nd line engineers are responsible for conducting advanced troubleshooting, liaising with customers to ensure all issues are dealt within SLA and KPI set down by the customer.
Responsibilities
- Manage and maintain servers, virtual machines to ensure high availability and performance, including the creation and deployment of new equipment.
- Responsible for updating of certification of the network.
- Provide expert-level support to end-users, resolving complex issues and offering training on new systems or processes to C4 Eng and the wider community.
- Implement security best practices and respond to security incidents to protect the infrastructure.
- Work closely with 3rd line and Apps team to troubleshoot complex issues and support core services.
Qualifications
- SD+ Ticket resolutions – utilising technical expertise to ensure incidents are dealt with in a timely manner in line with KPIs/SLA.
- Maintenance – responsible for completing and recording periodic maintenance of the system utilising Periodic Preventative Maintenance (PPM).
- Patching – utilising WSUS and SCCM to patch all domains that Leidos are responsible for; patching consists of Microsoft and security updates to respond to vulnerabilities.
- Documentation – maintain and create documentation of system configuration changes, as well as accurately recording work in SD+.
- Resource Movement – assist in the configuration, installation, and deployment of infrastructure components, including virtual machines, UAD's.
- Participation in Projects – engage in infrastructure-related projects, CR's contributing to implementation build, testing phases.
Preferred Qualifications
- Communications – verbal, written including technical documentation.
- Adaptability and flexibility – able to change focus under changing situations.
- Technical expertise – ability to troubleshoot and fault rectification variety of issues.
- Attention to detail – including written and work carried out.
- Customer service excellence – customer.
- Teamwork – build effective internal and external relationships.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
2nd Line Engineer in Huntingdon employer: Fairygodboss
Leidos is an exceptional employer for 2nd Line Engineers, offering a dynamic work environment in Huntingdon, Cambridgeshire, where innovation and collaboration thrive. With a strong focus on employee growth, we provide extensive training opportunities and support for career advancement, alongside a commitment to maintaining a diverse and inclusive workplace. Our team enjoys the benefits of working with cutting-edge technology while ensuring high availability and performance for critical systems, making every day both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer in Huntingdon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leidos on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about troubleshooting, server maintenance, and security best practices. We want you to shine!
✨Tip Number 3
Show off your customer service skills during the interview. Be ready to share examples of how you've resolved complex issues and trained users in the past. It’s all about demonstrating that you can keep users happy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Leidos.
We think you need these skills to ace 2nd Line Engineer in Huntingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Engineer role. Highlight your technical expertise, troubleshooting skills, and any relevant experience with servers and virtual machines. We want to see how you can contribute to our team!
Showcase Your Communication Skills:Since communication is key in this role, don’t forget to showcase your written and verbal communication skills. Mention any experience you have in creating documentation or training others, as this will really stand out to us.
Be Specific About Your Experience:When detailing your past roles, be specific about your responsibilities and achievements. Use metrics where possible to demonstrate your impact, especially in areas like incident resolution and system maintenance. We love numbers!
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Fairygodboss
✨Know Your Tech Inside Out
As a 2nd Line Engineer, you'll need to demonstrate your technical expertise. Brush up on troubleshooting techniques, especially around servers and virtual machines. Be ready to discuss specific incidents you've resolved in the past and how you approached them.
✨Understand the SLA and KPI Landscape
Familiarise yourself with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) relevant to the role. During the interview, show that you understand their importance in managing customer expectations and how you’ve met or exceeded these in previous roles.
✨Showcase Your Customer Service Skills
Customer service excellence is key for this position. Prepare examples of how you've effectively communicated with users, resolved complex issues, and provided training. Highlight your ability to build relationships and ensure user satisfaction.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving skills. Think about potential security incidents or system failures and how you would handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
