At a Glance
- Tasks: Shape user experience through insightful research and innovative collaboration.
- Company: Join a diverse team at a leading financial institution focused on user-centric design.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values diversity and inclusion.
- Why this job: Make a real impact on user experiences while developing your research skills.
- Qualifications: 2+ years in user experience research with strong analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
Play a pivotal role in shaping user experience through insightful research and collaborative innovation. This hybrid role will get you involved in all aspects of user research, from supporting researchers to actually conducting a wide variety of user research methods yourself. You will hone your ability to gather insights on customer needs and preferences and support the development and execution of research studies, all under the guidance of seasoned researchers. Analyze, interpret, and review data to inform decisions on user experience design.
As an Experience Research Operations Associate in CIB's Experience Design team, you will play a vital role in understanding the wants, needs, and abilities of our customers and end users. By employing various research methods and leveraging your developing knowledge of user experience design, analyse and interpret data to provide valuable insights that inform design decisions and promote improvements in user experiences. Working closely with senior UX leads and cross-functional teams, you support the design and implementation of user‑centric research efforts.
At the associate level, bring your demonstrated proficiency in core experience research craft skills and continuously develop your expertise in these and other design‑focused areas.
Job responsibilities- Support the development and execution of research studies to gather insights on customer needs and preferences.
- Assist user researchers, designers, and product teams with planning, execution, and analysis using tools like UserTesting, UserZoom, and Qualtrics.
- Be involved in experimenting with, evaluating, and scaling up new AI tools and technology.
- Assist with research operations functions, such as research tool vendor management and participant recruitment.
- Analyze and interpret qualitative and quantitative data and provide actionable and easy‑to‑understand recommendations to inform user experience design decisions.
- Collaborate with cross‑functional teams to ensure the documentation of user needs and business objectives to inform research efforts.
- Review current literature on experience research and draft white papers to inform senior researchers on current trends in the field.
- Support UX leads in the continuous improvement of research methodologies and the development of knowledge in additional UX disciplines.
- 2+ years of experience or equivalent expertise in generative and evaluative user experience research, employing various research methods such as surveys, interviews, and ethnography.
- Proven ability to analyze and interpret qualitative and quantitative data to derive actionable insights and recommendations for user experience design.
- Demonstrated experience in designing and implementing effective surveys and interviews, ensuring clear, unbiased, and relevant questions aligned with research objectives.
- Experience responding to changing research requirements, whether due to research constraints or revisions to the research questions being asked.
- Experience using user research tools, such as UserTesting, UserZoom, and Qualtrics a plus.
- Experience with evaluating and using AI tools and features in the context of user research a plus.
Experience Research Associate employer: Fairygodboss
Join a forward-thinking team as an Experience Research Associate, where your contributions will directly shape user experiences in a collaborative and inclusive environment. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to work alongside seasoned professionals in a hybrid role that values innovation and diversity. Located in a vibrant area, our company fosters a culture of creativity and support, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Experience Research Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your research projects and insights. This is your chance to demonstrate your expertise in user experience research and make a lasting impression.
✨Tip Number 3
Prepare for interviews by practising common questions related to user research methods and data analysis. Be ready to discuss your past experiences and how they relate to the role you're applying for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and contributing to user-centric research efforts.
We think you need these skills to ace Experience Research Associate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in user research. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant projects and achievements!
Show Off Your Research Skills:Since this role is all about user experience research, include specific examples of the methods you've used, like surveys or interviews. We love seeing how you’ve gathered insights and made recommendations based on data!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read and gets straight to the point!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fairygodboss
✨Know Your Research Methods
Make sure you brush up on various user research methods like surveys, interviews, and ethnography. Be ready to discuss how you've used these techniques in the past and how they can be applied to gather insights on customer needs.
✨Showcase Your Analytical Skills
Prepare to talk about your experience in analysing qualitative and quantitative data. Bring examples of how your insights have informed design decisions, and be ready to explain your thought process in a clear and concise manner.
✨Familiarise Yourself with Tools
If you’ve used tools like UserTesting, UserZoom, or Qualtrics, make sure to mention them! If not, do a bit of research on these platforms so you can speak knowledgeably about their functionalities and how they can enhance user research.
✨Collaborate and Communicate
Since this role involves working closely with cross-functional teams, think of examples where you've successfully collaborated with others. Highlight your communication skills and how you ensure everyone is aligned on user needs and research objectives.
