At a Glance
- Tasks: Lead client experience initiatives and enhance service delivery in Corporate Actions.
- Company: Join J.P. Morgan, a global leader in financial services with a focus on diversity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with a commitment to continuous improvement.
- Why this job: Make a real impact by improving client experiences in a dynamic financial environment.
- Qualifications: Experience in business management and strong analytical skills required.
The predicted salary is between 63000 - 77000 £ per year.
At JPMorgan Chase, client experience is built (or lost) in the details-especially in Corporate Actions, where deadlines are immovable, complexity is high, and operational excellence directly shapes client confidence. As a Vice President Corporate Actions Client Experience Business Manager within EMEA Prime Products, you will act as a subject matter leader for the Prime client base, ensuring the voice of the client is captured with rigor and translated into clear, measurable service improvements. The role is EMEA-focused with global awareness-partnering closely with regional and global stakeholders across Client Service, Operations, Product, Technology, and the front office to align priorities and deliver consistent outcomes. This position sits at the heart of day-to-day service stewardship: strengthening governance, improving transparency, simplifying points of friction, and ensuring we measure what matters. You will help drive a proactive operating rhythm across the Corporate Actions service model-improving predictability, reducing avoidable client impact, and reinforcing a strong control environment.
Job Responsibilities:
- Establish and run a structured approach to capturing, analyzing, and actioning client feedback; translate client pain points into a prioritized client experience roadmap with clear outcomes, accountable owners, milestones, and success measures.
- Act as a subject matter expert to ensure proposed changes reflect corporate actions market practice, client expectations, and the operational realities of event-driven processing.
- Design and maintain recurring reporting that connects client experience to operational performance and risk indicators (e.g., key drivers of inquiries, recurring breaks, election readiness, timeliness, root-cause themes).
- Deliver senior-ready narratives: what is happening, why it matters, what we are doing, what decisions are needed, and what outcomes we expect.
- Identify emerging themes across event types, market infrastructure, and client segments to inform prioritization and service standards.
- Lead cross-functional initiatives that strengthen the end-to-end Corporate Actions service model-clarifying handoffs, reducing rework, and improving timeliness, accuracy, and transparency.
- Drive disciplined execution: governance, operating rhythm, action tracking, stakeholder alignment, and follow-through across the value chain.
- Partner with technology and product teams to ensure enhancements are practical, controls-aligned, and measurably improve client outcomes.
- Collaborate with EMEA and global teams across client service, operations, product, technology, and the front office to ensure priorities are coordinated, scalable, and aligned to client and business needs.
- Facilitate forums that enable fast issue resolution, clear decisioning, and consistent messaging to clients where appropriate.
- Embed a strong control mindset into the client experience agenda-driving root-cause discipline, action ownership, and sustainable remediation, and promoting a culture of ownership and continuous improvement.
Required qualifications, capabilities, and skills:
- Proven experience in business management, client experience, operations, or operational strategy within financial services.
- Strong understanding of Corporate Actions and Asset Servicing concepts and the operational realities of event-driven processing, market practice, and election deadlines.
- Demonstrated ability to lead through influence across regional and global stakeholders and drive tangible outcomes in complex environments.
- Strong analytical and problem-solving skills-able to convert data and feedback into insight, prioritization, and execution plans.
- Excellent written and verbal communication skills with the ability to simplify complex issues for senior audiences.
- Disciplined approach to governance, controls, and delivery-high ownership and attention to detail.
Preferred qualifications, capabilities, and skills:
- Experience supporting Prime Brokerage or Prime Products and client-facing operations or middle office coverage models.
- Exposure across multiple product areas relevant to Prime clients (e.g., equities, fixed income, swaps, repo/securities lending, financing).
- Experience building and operating management reporting, dashboards, forums, and executive governance routines.
- Track record of delivering process improvements and/or targeted digital enhancements that improve service quality, timeliness, and transparency.
Corporate Actions Client Experience Business Manager - Vice President employer: Fairygodboss
ADP is an exceptional employer that prioritises a hybrid work culture, allowing Business Security Analysts to balance their professional and personal lives effectively. With a strong commitment to employee growth, ADP offers extensive training and development opportunities, fostering a diverse and inclusive environment where every associate can thrive. Located in vibrant cities across the UK, employees benefit from a collaborative atmosphere that encourages innovation and positions security as a key differentiator in the market.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Actions Client Experience Business Manager - Vice President
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Fairygodboss. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Corporate Actions Client Experience Business Manager - Vice President
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Fairygodboss.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Fairygodboss's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Fairygodboss
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Fairygodboss.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Fairygodboss will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Fairygodboss employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
