At a Glance
- Tasks: Enhance client relationships and provide top-notch service to Treasury Services clients.
- Company: Join J.P. Morgan, a global leader in financial services with a focus on diversity.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic team with opportunities for growth and learning.
- Why this job: Be a trusted adviser and make a real impact on client satisfaction.
- Qualifications: Strong communication skills and experience in client service are essential.
The predicted salary is between 35000 - 45000 £ per year.
Are you experienced in client service and have a can-do attitude? Then you found the right position for you! As a Client Service Account Manager Associate within J.P. Morgan Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.
Job responsibilities:
- Develops, maintains and broadens partnerships with Clients; understands Clients' business to predict their needs and provide appropriate solutions.
- Becomes the Clients' trusted adviser.
- Assists in developing and executing strategic Client plans.
- Promotes use of self-service tools to reduce number of Client enquiries.
- Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities.
- Promotes sharing of experience and best practice across the Service team.
- Participates in and supports TS initiatives.
- Identifies opportunities for product development and enhancement.
- Develops internal partnerships (e.g. Sales, Operations, Product, WSS).
- Identifies and escapes potential risk associated with Client activities.
- Records all Client interactions (e.g. calls, meetings, issues, proactive communications).
Required qualifications, capabilities, and skills:
- Excellent verbal and written communication skills.
- Ability to work effectively under pressure whilst maintaining a professional manner.
- Dual-ability to work effectively as both a team player and alone.
- Demonstration of cultural sensitivity and awareness.
- Proven negotiation skills.
- Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines.
- Ability to develop and mobilise internal networks and resources.
- Ability to effectively use and manage multiple systems.
- Client service and portfolio management experience.
Preferred qualifications, capabilities, and skills:
- Knowledge and understanding of Treasury Services products, processes and risk policies.
- Additional Languages are helpful for this role but not required.
Client Service Account Manager - Associate in Bournemouth employer: Fairygodboss
At J.P. Morgan, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive training programs and the use of cutting-edge AI tools, ensuring you have the resources to excel in your role as a Software Engineer II. Located in a vibrant financial hub, we provide a diverse and inclusive environment where every team member's contributions are valued, making it an ideal place for those seeking meaningful and rewarding careers.
