Legal Secretary / Assistant / Receptionist in Norwich

We are looking for a friendly, organised and proactive Legal Secretary / Assistant / Receptionist to join our team. This is a varied and rewarding role combining legal secretarial support, administrative assistance and front‑of‑house responsibilities, helping to ensure the smooth day‑to‑day running of the firm and providing an excellent experience for our clients.

At our firm, we believe that our people are at the heart of everything we do. We are proud to provide a friendly, supportive and professional working environment where everyone is valued and encouraged to develop their skills and reach their potential. We are committed to delivering exceptional service to our clients while fostering a positive workplace built on teamwork, respect and collaboration.

About the Role: You will play an important role in supporting client matters, maintaining accurate records and helping colleagues deliver the highest standards of client care.

• Welcome clients and visitors, creating a positive first impression of the firm.
• Answer telephone calls, manage enquiries and direct calls professionally.
• Open and close client files in line with firm procedures.
• Prepare, format and proofread letters, emails and legal documents.
• Audio type from digital dictation and undertake copy typing where required.
• Manage diaries, arrange appointments and coordinate meetings.
• Support fee earners with case management and maintain accurate client records.
• Scan, copy, file and organise documents, including preparing larger bundles when required.
• Ensure outgoing correspondence is processed promptly and efficiently.
• Assist with billing and other administrative tasks.
• Provide support across different departments during busy periods and holiday or absence cover.
• Carry out a range of general administrative duties that contribute to the smooth and efficient running of the practice.

About You: We’re looking for someone who is:

• Friendly, approachable and professional.
• Well organised with excellent attention to detail.
• Confident communicating with clients and colleagues.
• Able to manage a varied workload and prioritise effectively.
• A positive team player who is willing to support others.
• Keen to learn and develop within a busy legal environment.

Experience in a legal or professional services environment would be an advantage but is not essential if you have strong administrative skills and the right attitude.

Knowledge and Training: You’ll be supported to develop an understanding of:

• Equality, Diversity and Inclusion.
• Data protection, confidentiality and IT security.
• Health and Safety requirements.
• The firm’s client service standards and Terms of Business.
• Solicitors Regulation Authority (SRA) Standards and Regulations.
• Case Management Systems and legal file management.

We are committed to ongoing learning and development and provide training, mentoring and opportunities to expand your knowledge through internal support, webinars and professional development sessions.

Why Join Us? We strive to create an environment where everyone feels welcomed, supported and appreciated. When you join us, you’ll benefit from:

• A friendly, collaborative and inclusive team.
• A supportive environment where your contribution is recognised.
• Opportunities to learn, develop and progress.
• A varied and interesting role with no two days the same.
• The chance to be part of a respected and growing legal practice that puts both its clients and its people first.

If you’re looking for a role where you can make a real difference and be part of a team that enjoys working together, we’d love to hear from you.