At a Glance
- Tasks: Welcome visitors, manage bookings, and support colleagues in a vibrant hub.
- Company: Join a dynamic financial services team in Cardiff with a focus on growth.
- Benefits: Enjoy 25 days leave, flexible benefits, and a company pension scheme.
- Other info: Great training opportunities and a commitment to equal treatment for all.
- Why this job: Kickstart your career in finance while developing essential skills in a supportive environment.
- Qualifications: Strong interpersonal skills and a knack for organisation are key.
The predicted salary is between 40000 - 45000 £ per year.
Job Role
We are seeking a warm and welcoming Receptionist/Administrator to join the team in this new role at the Cardiff regional hub.
You will welcome visitors, set up for meetings and events, take room bookings and enquiries from internal colleagues and external partners.
Organise smooth running of the hub including catering and other supplies.
You will also provide administrative support to advisers and colleagues so it's a great opportunity to learn and develop a career in the financial services sector.
Responsibilities
- Provide a warm welcome to visitors/clients and support advisers and colleagues to provide an excellent client experience
- Set Up and Close Down the Reception Area and Meeting Rooms
- Deal with telephone calls, post, deliveries, etc
- Manage the meeting room bookings
- Provide administrative support to advisers and colleagues including preparation of client files, research, reports and letters and liaise with various providers, gathering and correlating plan/policy information and ensuring a smooth and timely business process.
Skills and Qualifications
- Must have excellent interpersonal and organisational skills.
- You must be able to work independently as well as part of a team.
- Able to work within defined business processes..
- Have attention to detail and accuracy.
- Be able to communicate effectively with colleagues and clients.
- Excellent interpersonal skills, both written and verbal.
- Able to build strong working relationships internally and externally
- Good IT skills, including office 365.
- Good telephone manner.
Benefits
- Company pension scheme
- Death in service
- 25 days annual leave, inclreasing to 30 with lenght of service
- Flexible Benefits
- Market leading enhanced family friendly policies
- Cycle to work scheme
- Training and support towards industry recognised certifications
- Equal Opportunities
Fairstone is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Receptionist in Cardiff employer: Fairstone Group
Fairstone is an exceptional employer located in the vibrant Cardiff regional hub, offering a supportive and inclusive work culture that prioritises employee growth and development. With benefits such as a generous pension scheme, enhanced family-friendly policies, and opportunities for industry-recognised training, employees can thrive both personally and professionally while contributing to a meaningful client experience in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fairstone Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fairstone Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fairstone Group:Your cover letter is your chance to shine! Tell us why you want to work at Fairstone Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fairstone Group!
How to prepare for a job interview at Fairstone Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
