Copywriter, Customer Engagement

Overview

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions.

Our brand family includes Home Trust Company, Home Bank, and Oaken Financial, alongside Fairstone, Eden Park and Fig.

We offer a wide range of financial products and services to Canadians, including mortgages, deposits, GICs, credit cards, retail and automobile financing, personal loans and digital lending.

Fairstone Bank is Canada’s leading alternative lending bank with nearly a century of lending experience.

About the role: The Copywriter, Customer Engagement is responsible for creating compelling, brand-aligned copy across multiple marketing channels.

This includes collaborating with teams, tailoring messaging for diverse audiences, contributing to campaign ideation, proofreading, managing multiple projects, coordinating content reviews, and maintaining vendor relationships and invoicing processes.

Responsibilities

• Write and edit clear, engaging, and brand-aligned copy for a range of marketing materials, including promotions, social advertising, events and in-branch collateral.
• Own and manage multiple projects and competing deadlines, ensuring deliverables are completed on time and to a high standard.
• Collaborate with designers, cross-functional and product teams to develop and execute creative concepts that support business objectives.
• Tailor messaging for different audiences and brands while maintaining consistency and compliance with financial industry standards.
• Regularly contribute to campaign ideation and creative brainstorming sessions.
• Proofread materials to ensure accuracy, clarity, and alignment with brand standards.
• Effectively manage multiple projects and deadlines in a fast-paced environment with a positive, solutions-focused approach.
• Coordinate content through legal, compliance and translation review processes, ensuring timely approvals and keeping projects on track to meet deadlines.
• Maintain relationships with external vendors and process invoices.
• Approach each project with a proactive, positive and solutions-focused mindset, taking ownership and accountability for outcomes.

Qualifications

• 2–3 years of professional writing or content marketing experience, ideally in marketing, advertising, or a related creative field.
• A degree or post-secondary diploma in communications, marketing, journalism, or related field and/or equivalent experience.
• Exceptional writing, editing, and storytelling skills with attention to detail.
• Comfort working within brand and regulatory guidelines.
• A curious mindset and willingness to learn about the lending industry and our customers.
• Excellent interpersonal, communication, organizational, analytical, problem-solving, and issue-resolution skills.
• Proven ability to effectively work with team members, cross-functional teams and vendors.
• Comfort leveraging AI tools to streamline workflows, enhance personalization, and optimize content performance, while staying current with emerging technologies to improve messaging strategy.
• Financial services industry experience is an asset. French language skills are an asset.
• What you’ll love about working here
• Award-Winning Culture: Recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025.
• Work-Life Balance: Hybrid work model designed to support your lifestyle.
• Exclusive Perks: Discounts from top retailers via Work Perks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and development.
• Family Support: Parental leave top-up program.
• Community Impact: One paid volunteer day.
• What you can expect – pay and process

Expected base salary range is $55,000.00 – $80,000.00.

This posting is for an existing vacancy within our organization.

Artificial intelligence may be used in parts of the recruitment process.

All candidates considered for hire must pass a criminal background check, credit check, and validation of work experience to qualify for hire.

If what you read excites you, we’d like to hear from you. Please submit your application and we’ll contact you if you are selected for the first stages of the interview process.

• Learn more: https://www. fairstone. ca/en/about/canadian-lender
• Follow us on Linked
• In: https://www. linkedin. com/company/fairstone/mycompany/

If you have a preferred language for communication, please inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer and will make reasonable accommodations for people with disabilities.

Individuals who view themselves as Aboriginals, members of visible minorities, or disabled are encouraged to apply in confidence.

Time Type: Full time | Job Type: Temporary (Fixed Term)

Recognized as Montreal’s Top Employers (2025).

Fairstone Bank of Canada and its subsidiaries deliver innovative, accessible and reliable financial solutions.

We offer mortgages, deposits and GICs, retail and automobile financing, credit cards and digital lending, along with unsecured and secured personal loans online and at more than 255 branches coast to coast.

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