Assistant Community Manager

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Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states, including 17,000 units under management. The company\’s mission is to provide high-quality housing to all, regardless of income, through innovative and empathetic approaches, leveraging its interdisciplinary platform as an investor, developer, owner, and operator.

Core Values: Innovation, Determination, Integrity, Humility, Empathy, Partnerships

We are seeking an Assistant Property Manager to join our team. This role involves supporting the property management team in daily operations, including administrative, financial, and resident relations duties.

Responsibilities

• Assist Property Manager to ensure compliance with HUD regulations (4350.3 Handbook).
• Implement intervention strategies for non-compliant tenants.
• Help prepare for REAC reviews, MOR, LIHTC reviews, and recertifications.
• Document lease violations and coordinate evictions.
• Promote resident satisfaction and respond promptly to inquiries and complaints.
• Coordinate maintenance requests and ensure timely responses.
• Assist tenants with requests and concerns.
• Notify staff of move-ins, move-outs, and emergencies.
• Provide excellent customer service with a professional attitude.
• Track arrears and follow up on rent payments.
• Oversee lease renewals to maintain retention rates.
• Work with legal team on rent payment statuses.
• Manage accounting transactions, ensuring rent collection and deposits.
• Create purchase orders in Yardi.
• Respond promptly to phone calls, messages, and emails.
• Perform additional duties as needed.

Benefits

• Medical and Dental insurance contributions.
• Vision plans, 401(k) matching, paid holidays, PTO, sick days, life insurance, FSA, pet insurance, disability, discounts, and more.

Qualifications

• At least 2 years of experience in affordable housing leasing or property management.
• Knowledge of local residential market.
• Experience with EIV and Yardi.
• Proficiency in Microsoft Office.
• Strong communication and customer service skills.
• Ability to learn new property management applications.
• Positive attitude and quick learner.

We value diversity and are an equal opportunity employer. Compensation is competitive and based on experience and market benchmarks.

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Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Marketing and Sales

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