Director of Information Technology in Waterloo

Job Overview The Director of IT will lead the organization’s technology strategy, cybersecurity posture, and user support services. This role combines strategic oversight with operational leadership across three core pillars: Enterprise IT, Information Security & Governance, and First-Line User Support. The ideal candidate will align technological initiatives with business goals, safeguard corporate assets, and ensure seamless service delivery. Key Responsibilities 1. Enterprise IT Strategy & Operations ● Enterprise IT workspace Management: Oversee workspace cloud environments Google Workspace, enterprise network operations, servers, telecommunications, and system architecture to ensure high availability and scalability. ● Systems Integration & Upgrades: Evaluate, implement, and maintain enterprise software (ERP, CRM, productivity suites) and hardware ecosystems. ● Disaster Recovery & Continuity: Develop, test, and maintain robust Business Continuity Plans (BCP) and Disaster Recovery (DR) protocols to minimize operational downtime. ● Vendor & Asset Management: Negotiate and manage contracts with software vendors, hardware suppliers, and Managed Service Providers (MSPs); oversee IT asset lifecycles and software licensing compliance. 2. Cybersecurity, Compliance & Risk Management ● Security Strategy & Posture: Formulate and enforce company-wide security policies, threat monitoring, incident response plans, and vulnerability management. ● Identity & Access Management (IAM): Establish zero-trust policies, multi-factor authentication (MFA), and role-based access controls across all systems. ● Regulatory Compliance: Ensure alignment with key industry standards and privacy frameworks. 3. Security Training: Conduct company-wide security awareness training, phishing simulations, and routine audits. 3. First-Line Support & Service Desk Management ● Helpdesk Leadership: Manage Tier 1/2 service desk personnel to ensure rapid incident response, problem resolution, and clear escalation paths. ● Service Level Agreements (SLAs): Establish, monitor, and optimize IT service metrics (SLA adherence, resolution times, customer satisfaction/CSAT). ● Onboarding & Lifecycle: Standardize device provisioning, access management, and offboarding workflows for employees. ● Knowledge Management: Build and maintain internal documentation, standard operating procedures (SOPs), and end-user self-service tools. 4. Team Leadership & Stakeholder Management ● People Development: Lead, mentor, and hire a multidisciplinary team of network engineers, systems administrators, helpdesk technicians, and security specialists. ● Cross-Functional Collaboration: Partner with executive leadership and department heads to address technology needs and remove technical bottlenecks. Required Qualifications & Skills ● Experience: 8+ years in progressive IT roles, with at least 3–5 years in a managerial or directorship position. ● Technical Proficiency: Hands-on experience with cloud platforms, identity providers (Okta, Entra ID/Active Directory), MDM solutions (Intune, Jamf), network architecture, and modern SIEM tools. ● Certifications (Preferred): CISSP, CISM, ITIL v4, PMP, or cloud- specific certifications (AWS/Azure Certified Solutions Architect). ● Leadership: Strong project management, vendor negotiation, and communication skills to bridge technical concepts with non-technical business leaders.