At a Glance
- Tasks: Welcome guests to our spa, manage bookings, and ensure a relaxing experience.
- Company: Join the iconic Fairmont St. Andrews, a luxury hotel in Scotland.
- Benefits: Enjoy free stays, discounts, wellness support, and access to gym and pool.
- Other info: Flexible hours and opportunities for personal growth in a serene environment.
- Why this job: Be the friendly face that sets the tone for relaxation and renewal.
- Qualifications: Passionate about wellness, organised, and a team player.
The predicted salary is between 20000 - 25000 £ per year.
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility.
Step into a world of calm, care, and connection. We’re looking for a Spa Receptionist who will be the welcoming face of our serene retreat - someone who brings warmth, professionalism, and genuine hospitality to every guest and member experience. As the first point of contact, you’ll set the tone for relaxation and renewal, ensuring each guest feels valued, comfortable, and completely at ease from the moment they arrive.
What you’ll be doing:
- Offering a warm and professional welcome to all spa guests and members.
- Providing robes, towels, and locker keys with thoughtful attention to detail.
- Sharing your knowledge of our spa facilities, treatments, and memberships to enhance the guest journey.
- Managing bookings and appointments efficiently in person and over the phone.
- Handling cash and card transactions with accuracy and care.
- Supporting the daily operations of the spa, including opening and closing duties.
- Taking an active role in building a strong, collaborative team environment.
- Developing a deep understanding of our treatments, spa products, and overall service offering.
- Remaining flexible and stepping in where needed to ensure a smooth and relaxing experience for every guest.
Qualifications:
- A warm, approachable communicator with a passion for wellness and hospitality.
- Organised and detail-oriented, with a calm and confident manner.
- Previous experience in a spa, beauty, or hospitality environment is an advantage.
- A team player who thrives in a guest-focused setting.
- Eligible to work in the UK.
Additional Information:
Why You’ll Love Working With Us:
- Free annual night stay (permanent staff).
- Big hotel discounts for you, friends & family – plus worldwide Accor perks.
- Free staff shuttle, meals on duty & full access to pool, gym & classes.
- Complimentary golf & gym.
- Wellbeing support with VIVUP & long service rewards.
- Staff events, Christmas gifts & family celebrations.
Spa Receptionist employer: FAIRMONT
Fairmont St. Andrews is an exceptional employer, offering a luxurious work environment that prioritises employee well-being and growth. With benefits such as free annual stays, extensive discounts, and access to top-notch facilities, our team enjoys a supportive culture that fosters collaboration and personal development. Located in the picturesque setting of St Andrews, employees can thrive in a serene atmosphere while being part of a prestigious 5-star hotel renowned for its commitment to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FAIRMONT. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FAIRMONT
Don't be shy about reaching out to FAIRMONT directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FAIRMONT and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FAIRMONT
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
