At a Glance
- Tasks: Lead the Spa Reception team to create unforgettable luxury experiences for guests.
- Company: Join Fairmont St. Andrews, a stunning 5-star hotel in Scotland.
- Benefits: Enjoy free stays, discounts, wellbeing support, and access to gym and golf.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be a part of a luxury experience and make special moments happen for guests.
- Qualifications: Experience in hospitality, exceptional service skills, and a passion for guest engagement.
The predicted salary is between 30000 - 32450 £ per year.
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility.
Job Description: Fairmont St Andrews are looking for an exceptional Senior Spa Receptionist to lead our Spa Reception team and create unforgettable luxury experiences for every guest. The Senior Spa Receptionist will act as a role model for service excellence, supporting the reception team whilst driving treatment bookings, membership, retail sales and operational standards. This role supports the smooth operation of the Front Office while elevating each guest’s stay into a memorable Fairmont experience.
What you will be doing:
- Lead the day-to-day operation of Spa Reception, ensuring an exceptional luxury guest experience.
- Inspire, support and develop the Spa Reception team, leading by example in service excellence.
- Create memorable experiences for guests and members while championing Fairmont's "Making Special Happen" culture.
- Maximise treatment bookings, retail sales and membership opportunities.
- Build strong relationships with guests and members, ensuring their individual preferences are recognised and exceeded.
- Support the wider Spa & Wellness team to deliver seamless, five‑star service.
- Ensure high operational standards are maintained across reception, administration and guest communications.
Qualifications:
- Previous Experience in Front Office or hotel guest‑facing hospitality roles, ideally within luxury hotels.
- Supervisory experience preferred.
- Exceptional guest service and communication skills.
- Professional, confident and polished presentation.
- Experience working with Book4Time or Opera Cloud desirable.
- Commercial awareness with a passion for sales and guest engagement.
- Ability to build relationships and create memorable guest experiences.
- Must be eligible to work in the UK.
Why You’ll Love Working With Us:
- Free annual night stay (permanent staff).
- Big hotel discounts for you, friends & family – plus worldwide Accor perks.
- Free staff shuttle, meals on duty & full access to pool, gym & classes.
- Complimentary golf & gym.
- Wellbeing support with VIVUP & long service rewards.
- Staff events, Christmas gifts & family celebrations.
Senior Spa Receptionist employer: FAIRMONT
At Fairmont St. Andrews, we pride ourselves on creating a luxurious and rewarding work environment that reflects our commitment to excellence. As a Senior Spa Receptionist, you will not only lead a dedicated team in delivering unforgettable guest experiences but also enjoy exceptional benefits such as free annual stays, generous hotel discounts, and access to our world-class facilities. Our supportive culture fosters personal and professional growth, making Fairmont an outstanding employer for those seeking a meaningful career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Spa Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FAIRMONT. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FAIRMONT
Don't be shy about reaching out to FAIRMONT directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Spa Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FAIRMONT and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FAIRMONT
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
