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- Tasks: Create exceptional guest experiences by handling reservations and promoting luxury services.
- Company: Fairmont St Andrews, a luxury resort with a focus on service excellence.
- Benefits: Competitive pay, commission, staff discounts, and access to gym and pool.
- Why this job: Join a passionate team and make guests' stays unforgettable in a stunning location.
- Qualifications: Service-driven personality with hospitality experience and strong relationship-building skills.
- Other info: Enjoy growth opportunities and regular social events in a vibrant work environment.
The predicted salary is between 24000 - 36000 £ per year.
As a Reservations Agent at Fairmont St Andrews, you will be at the heart of our guest journey, helping to create exceptional stays from the very first conversation. With warmth, attention to detail and a passion for service, you will promote and sell our luxury bedrooms and resort facilities while delivering a truly personalised experience.
You will be the first point of contact for many of our guests, using your product knowledge and natural sales ability to turn enquiries into unforgettable stays.
A little bit about what you will be doing:
- Handling telephone enquiries for leisure room bookings, using confident sales techniques and a professional, friendly approach.
- Responding promptly and accurately to enquiries via our website, email and written correspondence.
- Building a strong knowledge of the resort, including our Spa, Championship Golf Courses and Food & Beverage venues, to confidently recommend and sell our experiences.
- Supporting group reservations, including inputting rooming lists and processing amendments.
- Maintaining up-to-date knowledge of seasonal packages and special offers such as Valentine's, Easter, Christmas and New Year.
Qualifications:
- Naturally service-driven, with a warm and engaging personality.
- A proven ability to build and maintain positive relationships with guests and colleagues.
- Previous experience in a similar reservations or customer-facing role is preferred.
- Hospitality experience is essential, with a genuine passion for delivering exceptional guest experiences.
Additional Information:
- Competitive hourly rate + Commission.
- Staff shuttle service to/from St Andrews.
- Complimentary staff canteen.
- 50% off dining in our Food and Beverage outlets.
- Employee rates for Spa treatments and green fees.
- Complimentary access to gym and pool services.
- Growth opportunities.
- On-the-job training.
- Regular social events.
Reservations Agent employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the company inside out! Research Fairmont St Andrews and its offerings, especially the Spa and Golf Courses. This way, when you chat with them, you can show off your knowledge and passion for their services.
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries over the phone, try role-playing with a friend. Focus on being friendly and professional while showcasing your sales techniques.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight your hospitality experience and service-driven attitude.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and engaging personality shine through. We want to see the real you, so don’t be afraid to show your passion for service and hospitality!
Tailor Your Application: Make sure to tailor your application specifically for the Reservations Agent role. Highlight any relevant experience you have in customer service or reservations, and mention how you can contribute to creating exceptional guest experiences.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Fairmont St Andrews!
How to prepare for a job interview at FAIRMONT
✨Know the Product Inside Out
Before your interview, make sure you research Fairmont St Andrews thoroughly. Familiarise yourself with their luxury bedrooms, spa services, and dining options. This knowledge will not only impress your interviewers but also help you demonstrate your ability to sell these experiences effectively.
✨Showcase Your Service Skills
As a Reservations Agent, your service-driven attitude is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will highlight your passion for delivering exceptional guest experiences.
✨Practice Confident Communication
Since you'll be handling telephone enquiries, practice speaking clearly and confidently. Role-play common scenarios with a friend or family member to refine your sales techniques and ensure you can handle questions about bookings and promotions with ease.
✨Be Ready for Situational Questions
Expect situational questions that assess how you would handle specific guest interactions. Think of times when you had to manage multiple requests or deal with difficult customers. Prepare concise stories that showcase your problem-solving skills and ability to maintain a positive relationship with guests.
