At a Glance
- Tasks: Lead the reception team, ensuring every guest has a seamless and memorable experience.
- Company: Join Fairmont St. Andrews, a luxurious 5-star hotel in Scotland.
- Benefits: Enjoy free stays, discounts, meals, gym access, and wellbeing support.
- Other info: Dynamic environment with opportunities for personal growth and development.
- Why this job: Be the face of luxury hospitality and make a real impact on guest experiences.
- Qualifications: Experience in luxury hospitality and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world-class experience for dining and leisure activities, right here on property.
We’re looking for a Reception Supervisor to join our team in St Andrews, where luxury service meets unforgettable guest experiences. In this role, you’ll be the face of the hotel - leading from the front, anticipating guest needs, and ensuring every stay is seamless, personal, and memorable. If you’re passionate about hospitality and thrive on delivering exceptional service, this is your chance to shine.
What you’ll be doing:
- Taking ownership of daily pre-arrival checks to make sure every detail is spot on.
- Personally welcoming VIPs, Accor Live Limitless, and returning guests.
- Stepping in for the Assistant Front Office Manager when needed, from pre-convention briefings to group arrivals.
- Acting as the go-to contact for guests throughout their stay, resolving issues with ease and professionalism.
At our resort, every team member plays a role in shaping world-class experiences. You’ll be part of a supportive, dynamic environment where your growth and development matter as much as the guest journey.
Qualifications:
- Experience in a guest-facing role within luxury hospitality.
- A confident, people-focused leader with excellent communication skills.
- A natural problem-solver who thrives under pressure.
- Someone with an eye for detail and a genuine passion for service.
Additional Information:
- Free annual night stay (permanent staff)
- Big hotel discounts for you, friends & family – plus worldwide Accor perks
- Free staff shuttle, meals on duty & full access to pool, gym & classes
- Complimentary golf & gym
- Wellbeing support with VIVUP & long service rewards
- Staff events, Christmas gifts & family celebrations
Reception Supervisor employer: FAIRMONT
Fairmont St. Andrews is an exceptional employer that prioritises the growth and well-being of its team members while delivering unparalleled luxury experiences to guests. Located in the picturesque setting of St Andrews, employees enjoy a supportive work culture, comprehensive benefits including free annual stays, discounts, and wellness support, all within a dynamic environment that fosters personal and professional development. Join us to be part of a dedicated team where your contributions truly matter and every day brings new opportunities to shine.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you’re attending any industry events or job fairs, dress to impress and bring your A-game. First impressions matter, and you want to be remembered as the confident, polished candidate.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to Fairmont St. Andrews or similar establishments and express your interest in working with them. Sometimes, the best opportunities come from a simple inquiry.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you land that dream job. Plus, applying through our site gives you a better chance of being noticed by hiring managers. Let’s get you that Reception Supervisor role!
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences where you went above and beyond for guests. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences.
Tailor Your Application:Make sure to customise your CV and cover letter for the Reception Supervisor role. Highlight relevant experience in luxury hospitality and any leadership roles you've had. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Professional Yet Personable:While we love a friendly tone, remember to keep it professional. Use clear language and avoid slang. Show us your communication skills by being articulate and concise in your application – it’s a key part of the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at FAIRMONT
✨Know the Hotel Inside Out
Before your interview, take some time to research Fairmont St. Andrews. Familiarise yourself with its history, services, and unique offerings. This will not only impress your interviewers but also help you understand how you can contribute to the luxury experience they provide.
✨Showcase Your People Skills
As a Reception Supervisor, you'll be the face of the hotel. Prepare examples of how you've successfully handled guest interactions in the past. Think about times when you went above and beyond to ensure a guest's satisfaction, as this will highlight your passion for hospitality.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your ability to handle challenging situations. Prepare scenarios where you resolved issues effectively, especially under pressure. This will show that you're a natural problem-solver, which is crucial for this role.
✨Dress to Impress
First impressions matter, especially in luxury hospitality. Dress smartly and professionally for your interview. This not only reflects your understanding of the industry standards but also shows your respect for the opportunity to join their team.
