At a Glance
- Tasks: Ensure smooth hotel operations overnight while providing excellent guest service.
- Company: Join the dynamic team at Fairmont St Andrews, a leading hotel brand.
- Benefits: Enjoy free meals, gym access, and discounts on dining and spa treatments.
- Other info: Be part of a fun team with regular socials and career growth opportunities.
- Why this job: Perfect for night owls who love problem-solving and delivering great guest experiences.
- Qualifications: Confident communicator with strong attention to detail and problem-solving skills.
The predicted salary is between 20000 - 25000 £ per year.
Are you someone who thrives when the world is sleeping? Do you enjoy working independently, solving problems, and ensuring everything runs smoothly behind the scenes? We’re looking for a Night Front Office Agent to join our Front Office team at Fairmont St Andrews. This is a unique role combining guest service, operations and financial accuracy, helping ensure the hotel runs seamlessly overnight while preparing everything for the day ahead.
Working overnight, you’ll be the main point of contact for guests, support the smooth running of the hotel, and complete essential end-of-day financial processes.
What you’ll be doing:
- Provide operational assistance during the night in the absence of other Departmental Colleagues/Managers in order to ensure seamless delivery of quality service to the standard experienced during the day.
- Completing the end-of-day audit processes across our Property Management and Point of Sale systems.
- Acting as the main point of contact for guest queries, late arrivals and early departures.
- Preparing guest accounts and ensuring all financial transactions are accurate.
- Carrying out regular security checks across the property to ensure guest and staff safety.
- Handling calls, reservations enquiries and guest requests during the night.
- Supporting other departments where needed to ensure exceptional service at all times.
Qualifications:
- A confident and professional communicator.
- Someone who enjoys working independently and taking ownership of their role.
- Strong attention to detail, particularly when working with figures and reports.
- Excellent problem-solving skills and the ability to stay calm under pressure.
- A passion for delivering outstanding guest experiences.
What is in it for you:
- Hassle-Free Commute – Enjoy our complimentary staff shuttle service to and from St Andrews.
- Fuel for Your Day – Free, delicious meals in our dedicated staff canteen.
- Savour the Savings – 50% off dining in all of our Food & Beverage outlets.
- Relax & Recharge – Special employee rates on spa treatments and green fees.
- Stay Active – Free access to our state-of-the-art gym and pool facilities.
- Work Hard, Play Hard – Regular team socials and staff events to celebrate your success.
Night Front Office Agent employer: FAIRMONT
At Fairmont St Andrews, we pride ourselves on being an exceptional employer that values independence and problem-solving skills, especially for our Night Front Office Agent role. Our supportive work culture is complemented by fantastic benefits such as a hassle-free commute, free meals, and employee discounts, all set against the stunning backdrop of St Andrews. We are committed to your growth and well-being, offering opportunities for professional development and regular team events to foster camaraderie and celebrate success.
