At a Glance
- Tasks: Ensure smooth hotel operations overnight while providing exceptional guest service.
- Company: Join the prestigious Fairmont Cheshire, The Mere, a luxury destination in Cheshire.
- Benefits: Enjoy exclusive discounts, competitive salary, and 28 days holiday.
- Other info: Be part of a unique team culture with training and development opportunities.
- Why this job: Perfect for night owls who thrive in a dynamic, luxury hospitality environment.
- Qualifications: Experience in luxury hotels, strong numerical skills, and excellent communication.
The predicted salary is between 22000 - 26000 € per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West's most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont's world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Your purpose will be: Are you someone who comes alive when the rest of the world is asleep? Do you enjoy working as a team, tackling challenges, and keeping things running smoothly behind the scenes? We’re currently looking for a Night Auditor to join our Front Office team at Fairmont Cheshire The Mere. This varied role blends guest service, operations, and financial accuracy, ensuring the hotel operates seamlessly overnight while setting everything up for the day ahead. During your shift, you’ll act as the main point of contact for guests, support the overall running of the hotel, and carry out key end-of-day financial tasks.
Job Description:
- Provide operational assistance during the night in the absence of other Departmental Colleagues/Managers in order to ensure seamless delivery of quality service to the standard experienced during the day.
- Completing the end-of-day audit processes across our Property Management and Point of Sale systems.
- Acting as the main point of contact for guest queries, late arrivals and early departures.
- Preparing guest accounts and ensuring all financial transactions are accurate.
- Carrying out regular security checks across the property to ensure guest and staff safety.
- Handling calls, reservations enquiries and guest requests during the night.
- Supporting other departments where needed to ensure exceptional service at all times.
Qualifications:
- Front office experience within a luxury hotel setting.
- Strong numerical skills for accurate night audits.
- Exceptional communication suited to a 5-star guest experience.
- Ability to work independently as the overnight hotel representative.
- Knowledge of hotel systems including PMS and POS.
- High attention to detail in all guest and financial tasks.
- Strong security awareness during property checks.
- Availability for night shifts at Fairmont Cheshire The Mere.
Additional Information:
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team - our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends.
Night Auditor employer: FAIRMONT
Fairmont Cheshire, The Mere is an exceptional employer that offers a unique blend of luxury hospitality and a supportive work environment in the picturesque setting of Knutsford, Cheshire. Employees enjoy exclusive discounts, competitive salaries, and comprehensive training and development opportunities, all while being part of a dedicated team that values exceptional service and attention to detail. With a commitment to employee growth and a culture that celebrates individuality, working at Fairmont Cheshire, The Mere promises a rewarding experience for those passionate about delivering 5-star guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Auditor role at Fairmont Cheshire.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of hotel systems and financial processes. We want you to shine when discussing your front office experience and how you can contribute to the seamless operation of the hotel during those night shifts.
✨Tip Number 3
Show off your communication skills! During interviews, highlight your ability to handle guest queries and ensure a 5-star experience. Remember, it’s all about making guests feel valued, even in the wee hours of the night.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining the Fairmont Cheshire team.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how excited you are about creating unforgettable moments for our guests at Fairmont Cheshire, The Mere.
Highlight Relevant Experience:Make sure to mention any front office experience you've had in luxury hotels. We’re looking for candidates who can demonstrate their strong numerical skills and attention to detail, so don’t hold back on showcasing your past roles!
Tailor Your Application:Take a moment to customise your application for the Night Auditor role. Use keywords from the job description and show us how your skills align with what we’re looking for. This will help you stand out from the crowd!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Fairmont Cheshire, The Mere!
How to prepare for a job interview at FAIRMONT
✨Know Your Numbers
As a Night Auditor, you'll need strong numerical skills. Brush up on your financial knowledge and be prepared to discuss how you've handled audits or financial tasks in previous roles. This will show that you’re ready to tackle the end-of-day processes with confidence.
✨Showcase Your Guest Service Skills
Exceptional communication is key in a luxury hotel setting. Think of examples where you've gone above and beyond for guests. Be ready to share these stories during the interview to demonstrate your commitment to providing a 5-star experience.
✨Familiarise Yourself with Hotel Systems
Knowledge of Property Management Systems (PMS) and Point of Sale (POS) systems is crucial. If you have experience with specific systems, mention them. If not, do a bit of research on common hotel software to show your willingness to learn and adapt.
✨Emphasise Your Attention to Detail
In this role, attention to detail is vital, especially when it comes to financial accuracy and security checks. Prepare to discuss how you ensure precision in your work and any methods you use to stay organised during busy shifts.
